Governance & Compliance Execution
Apply and uphold governance rules including metadata standards, workflow controls, naming conventions, and status protocols.
Perform routine platform checks, logs review, and monitoring to support audit readiness.
Flag inconsistencies or risks and support corrective actions in partnership with onshore and IT teams.
Onshore Collaboration & Workload Coordination
Partner with U.S.-based business owners and operations leads to align on priorities and complete tasks effectively across time zones.
Support smooth workflow handoffs and operational continuity between onshore and offshore teams.
Provide visibility on offshore progress, risks, and dependencies.
User Support & Training Enablement
Provide day-to-day support for users across marketing, agencies, and operations.
Maintain SOPs, quick guides, and training materials to assist in user onboarding.
Assist onshore leads with training delivery, demos, and communication of system changes.
System Optimization & Integration Support
Identify workflow challenges, bottlenecks, and opportunities for automation.
Participate in testing, documentation, and rollout of enhancements or integrations.
Support data cleanups, configuration updates, and small-scale system improvements with guidance from system owners.
Performance Tracking & Reporting
Review and analyze metrics such as issue resolution times, workflow performance, and user adoption trends.
Partner with analyst to prepare recurring operational dashboards and summaries for review of content ecosystem health with partners.
Highlight recurring issues or trends that may require system or process improvements.
Team Collaboration & Capability Growth
Provide day-to-day support and collaboration across content capabilities teams to ensure consistent service delivery.
Contribute to process documentation, best practices, and capability-building efforts.
Support team leads on operational readiness and workload balancing.
Qualifications & Skills
Required
Bachelor’s degree in Information Systems, Technology, Digital Operations, or related field.
3–5 years of experience in workflow platforms, work management tools, or content production systems.
Strong working knowledge of Adobe solutions, CRM systems, and DAM platforms (AEM or equivalent), Veeva Vault.
Hands-on experience with system administration tasks, workflow operations, or technical troubleshooting.
Demonstrated attention to detail, data accuracy, and content governance.
Experience managing multiple priorities in a global or matrixed organization.
Preferred
Familiarity with pharmaceutical marketing materials, regulatory processes, and compliance standards.
Working experience with metadata taxonomies and content tagging frameworks.
Strong communication skills and ability to collaborate cross-functionally with technical and business teams.
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