About the Role
EDSE Data Platforms is seeking a Site Reliability Engineer who is equally comfortable improving production systems in AWS and establishing how services should be operated.
Our SRE team manages AWS platform operations and the infrastructure supporting applications across EDSE. As our service portfolio grows, we need an experienced individual contributor who can create clear, practical operating arrangements across SRE, application teams, Security, business stakeholders, and other service partners.
This is a deliberately balanced role, with responsibilities split approximately:
50% service governance, operational readiness, resilience, and process leadership
50% hands-on AWS site reliability engineering
The balance will be measured over a typical quarter and may vary during major incidents, application handovers, continuity exercises, audits, and delivery periods.
This is not a policy-only, PMO, or ITSM process-administration role. You will remain hands-on with AWS infrastructure, automation, observability, incident response, and reliability improvement while creating lightweight, enforceable operational controls.
What you will do
Roles & Responsibilities
Service governance and operating model - approximately 50%
Establish and operate a consistent application handover process, with readiness criteria covering ownership, architecture, dependencies, monitoring, access, security findings, runbooks, recovery, known risks, knowledge transfer, hypercare, and formal acceptance.
Identify incomplete or unsafe handovers and recommend deferring acceptance. Ensure exceptions are documented, time-bound, and approved by the appropriate business, service, security, or risk owner.
Maintain a service catalogue and operating profile for every supported application, including criticality, owners, recurring tasks, dependencies, support hours, access requirements, backup coverage, recovery objectives, and escalation paths.
Define clear responsibilities, decision rights, support boundaries, and segregation of duties across SRE, application engineering, Product, Security, business owners, vendors, and other stakeholders.
Agree service indicators and internal objectives, proposed SLAs, support hours, severity definitions, response and restoration expectations, maintenance windows, recovery expectations, and escalation paths.
Lead business-continuity and disaster-recovery planning, including business-impact analysis, dependency mapping, recovery procedures, technical recovery tests, and remediation tracking.
Establish repeatable security-review and audit-readiness processes covering technical evidence, control self-assessments, access reviews, vulnerability remediation, and audit findings while preserving the independence of Security and Audit.
Define standards and ownership for essential operational knowledge, including service profiles, architecture and dependency records, runbooks, incident playbooks, recovery procedures, access models, and known-risk registers.
Lead regular service and reliability reviews, turning operational performance, incidents, recovery readiness, security actions, and risks into prioritised improvements with accountable owners.
Hands-on AWS site reliability engineering - approximately 50%
Operate and improve secure, reliable, scalable, and cost-effective application infrastructure on AWS.
Build and maintain infrastructure as code, delivery pipelines, and automation that removes repetitive operational effort.
Improve observability through meaningful metrics, logs, traces, dashboards, alerts, and service-health reporting.
Participate in on-call and incident response, including diagnosis, mitigation, recovery, communication, escalation, and blameless post-incident reviews.
Improve availability, performance, capacity, resilience, backup and recovery, patching, infrastructure lifecycle management, and security posture.
Partner with application teams on architecture, production readiness, deployment safety, application resilience, and operational quality.
Apply SRE practices such as SLIs, SLOs, error budgets, automation, and learning from failure to reduce repeat incidents, alert fatigue, manual toil, and recovery time.
What we expect of you
Basic Qualifications and Experience
Master's or Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
5-8 years of relevant experience
Must-Have Skills
Strong understanding of AWS infrastructure, networking, identity and access management, security, monitoring, backup, and resilience patterns with depth in the services most relevant to data platforms: IAM, VPC, PrivateLink, S3, EC2, KMS, CloudWatch, CloudTrail, Secrets Manager, and STS. Working knowledge of EKS, Lambda, Glue, EMR, RDS will be good to have.
Experience in operating business-critical production services on AWS.
Strong hands-on experience in Site Reliability Engineering, Platform Engineering, Cloud Operations, or Infrastructure Engineering.
Practical experience with infrastructure as code, CI/CD, operational automation, monitoring, observability, and incident response.
Demonstrated experience establishing or improving service handovers, support models, operational ownership, service levels, business continuity, disaster recovery, or security-control processes.
Experience defining and testing recovery objectives, recovery plans, and technical recovery procedures.
Understanding of security controls, audit evidence, access governance, vulnerability management, risk acceptance, and segregation of duties.
Ability to convert unclear cross-team responsibilities into practical, agreed, and measurable operating arrangements.
Strong facilitation, negotiation, documentation, and stakeholder-management skills.
Ability to influence technical, business, security, and leadership stakeholders without relying on direct reporting authority.
A pragmatic approach to governance that improves accountability and reliability without introducing unnecessary bureaucracy.
Strong analytical and problem-solving ability, with a record of turning complex or ambiguous platform challenges into scalable and reusable solutions.
Experience working in Agile delivery environments and using planning and delivery tools such as Jira or Jira Align.
Good-to-Have Skills
Experience supporting a portfolio of applications with different criticality and support requirements.
Experience in a regulated, security-sensitive, or audit-intensive environment.
Familiarity with frameworks such as AWS Well-Architected, ITIL, and business-continuity standards.
Experience with containers and orchestration platforms such as Docker, Amazon ECS, Amazon EKS, or Kubernetes.
Relevant AWS, SRE, IT service-management, security, risk, or business-continuity certifications, including:
AWS Certified Solutions Architect
AWS Certified Security - Specialty
SAFe Agilist or another SAFe certification
Functional Skills
Excellent written and verbal communication, with the ability to explain complex platform concepts, architecture decisions, risks, and trade-offs in clear, business-relevant language.
Strong influencing and consensus-building skills, including the ability to establish standards and drive adoption across teams without relying solely on formal authority.
A platform-product mindset focused on reusable capabilities, paved roads, developer experience, measurable outcomes, and long-term platform health.
Strong systems-thinking and structured problem-solving skills, with the ability to diagnose issues across application, platform, cloud, governance, security, and operating-model boundaries.
High degree of ownership, initiative, and follow-through, with the ability to move ambiguous topics from exploration through decision, implementation, adoption, and continuous improvement.
Collaborative and globally minded, with experience working effectively across architecture, governance, cybersecurity, operations, engineering, product, and business teams.
Strong planning, estimation, prioritization, and execution skills, with the ability to manage multiple initiatives while maintaining high standards for security, reliability, quality, and reusability.
Ability to balance innovation with enterprise risk, distinguishing between experimentation, limited preview adoption, and production-ready capabilities.
Strong coaching and enablement skills, with the ability to create clear documentation, facilitate technical workshops, mentor engineers, and build an active platform community.
A growth mindset and commitment to continuous learning, modern engineering practices, constructive challenge, and responsible adoption of AI.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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GCF Level
GCF Level 04
Career Category
Engineering
Position Type
Full time
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