Roles & Responsibilities
Maintain tactical relationships and strong communication with the site leadership team about IS services and service quality to ensure that all the stakeholders feel informed and engaged
Lead and manage large, diverse teams within a matrixed organization.
Collaborate with geographically dispersed teams, including those in the US and other international locations.
Foster a culture of collaboration, innovation, and continuous improvement.
Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
Responsible to provide operational monitoring and support to MES, PI, ERP & small plant applications systems
Responsible to provide oversight and monitor and restart failed batch jobs
Responsible to provide timely resolution to address application issues raised by sites
Responsible to implement bug fix / changes
Responsible to perform scheduled Site Readiness Test (SRT) as required by sites
Act as the MIM Lead to coordinate critical incident management and activation of key support & platform teams to recover the service at the sites
Ensure communication of key performance metrics and analysis of unmet needs
Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy
Ensure alignment of Technology service plans across organization
Provide education to new partners with regards to IT service offerings
Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy
Basic Qualifications and Experience
Bachelor’s degree with 8 - 12 years of experience in Business, Engineering, IT or related field OR
Functional Skills
Must-Have Skills (Not more than 3 to 4)
Must have experience in a technical leadership role within a pharmaceutical/Biologics manufacturing organization
Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation
Demonstrated experience as System Owner for Manufacturing Execution System (MES), PIHistorian and automation/SCADA platforms, LIMS, ensuring reliability, data integrity, and continuous GMP compliance.
Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
Strong analytic/critical-thinking and decision-making abilities.
Have strong business acumen. Can demonstrate deep understanding of industry, therapy and product
Good-to-Have Skills
Extensive experience in the software development lifecycle.
Experience using and adoption of Scaled Agile Framework (SAFe)
Ability to work effectively in a fast-paced, dynamic environment.
Established business partnerships and IS governance practices involving senior business stakeholders
Broad working knowledge of key IS domains and layers
Professional Certifications (please mention if the certification is preferred or mandatory for the role):
ITIL (preferred)
Scaled Agile Framework (SAFe) for Teams
Soft Skills
Excellent leadership and team management skills.
Strong transformation and change management experience.
Exceptional collaboration and communication skills.
High degree of initiative and self-motivation.
Ability to manage multiple priorities successfully.
Team-oriented with a focus on achieving team goals.
Strong presentation and public speaking skills.
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
Shift Information
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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