Track benefits activities and follow up with internal stakeholders and vendors to ensure timely completion.
Identify operational issues and escalate complex or higher-risk matters to senior Benefits team members.
Support testing and validation associated with benefit program or system changes.
Review, validate and assist in processing benefits invoices.
Vendor & Broker Coordination
Coordinate routine activities with benefits vendors and brokers. Track vendor requests, deliverables, issues and action items.
Support preparation for vendor meetings and maintain meeting documentation and follow-up actions.
Assist with vendor implementation, renewal and transition activities.
Escalate vendor service issues when appropriate.
Perform data checks and reconcile information to identify discrepancies.
Support benchmarking and market research by gathering and organizing relevant information.
Assist with preparation of dashboards, presentations and materials for Benefits team and stakeholder discussions.
Governance, Compliance & Employee Experience
Track required compliance activities and associated deadlines Support documentation of processes and controls.
Maintain required benefits documentation and program records.
Support benefits governance activities by coordinating information, approvals, and documentation as well as assist with internal and external audit requests.
Support preparation and distribution of employee benefits communications and educational materials.
Review program information and employee-facing materials for accuracy.
Coordinate with HR Operations and vendors to resolve benefits-related operational questions and issues.
Track recurring employee questions and service issues to identify potential improvements.
Support enrollment campaigns, benefit launches and employee education activities.
Projects & Process Improvement
Support benefits projects by maintaining project plans, trackers, documentation and status updates.
Participate in process reviews and identify opportunities to simplify or improve operational activities.
Document standard operating procedures and maintain current process materials.
Participate in team initiatives and learning opportunities to build benefits and Total Rewards expertise.
Basic Qualifications & Experience
Typically 2+ years of relevant experience in employee benefits, Total Rewards, HR operations, HR, Finance or a related field.
Experience supporting HR or benefits processes preferred.
Strong attention to detail and organizational skills.
comfort working with data and spreadsheets.
Ability to manage multiple tasks, deadlines and recurring processes.
Effective written and verbal communication skills.
Ability to collaborate effectively with internal teams and external partners.
Interest in developing expertise in employee benefits and Total Rewards
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
GCF Level : 3
Career Category: HR - Total Rewards
Position type: Full time
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