Support complex End User Computing (EUC) environments by developing and implementing detailed designs, configurations, standards, and engineering solutions across endpoint management, browser management, and modern workplace technologies. This role is responsible for the design, implementation, governance, and ongoing support of Windows, macOS, mobile devices, enterprise browser platforms, Microsoft Intune, and AI-enabled workplace technologies, including Microsoft Copilot. The position partners with Security, Architecture, Infrastructure, and Operations teams to deliver secure, scalable, and supportable solutions that enhance user experience, improve operational efficiency, and meet compliance requirements.
Key Responsibilities
Endpoint Engineering & Device Management
Design, implement, and support endpoint management solutions across Windows, macOS, and mobile platforms.
Develop and maintain Microsoft Intune configurations, compliance policies, security baselines, application deployment standards, and device management strategies.
Design and implement endpoint policies using modern management technologies and Group Policy where appropriate.
Evaluate, test, and validate new configurations, technologies, and security controls prior to production deployment.
Collaborate with application owners to ensure endpoint compatibility and a positive user experience.
Browser Engineering & Management
Design, implement, and support enterprise browser management solutions for Microsoft Edge and Google Chrome.
Administer Microsoft Edge Management Service, including policy management, reporting, governance, and operational support.
Configure and maintain browser security controls, extension governance, authentication settings, and enterprise browser standards.
Evaluate browser releases, policy changes, and emerging capabilities for enterprise adoption.
Partner with Security and Architecture teams to ensure browser platforms align with enterprise security and compliance requirements.
Troubleshoot complex browser policy, authentication, compatibility, and configuration issues.
AI & Modern Workplace Technologies
Support the implementation, governance, and operational readiness of Microsoft Copilot and other AI-enabled workplace technologies.
Evaluate emerging workplace technologies and provide recommendations that improve productivity and employee experience.
Partner with Security, Risk, and Compliance teams to establish appropriate controls and governance for AI-enabled solutions.
Governance, Compliance & Operations
Create and maintain engineering standards, technical designs, operational documentation, and support procedures.
Monitor policy compliance and effectiveness through reporting, analytics, and management platforms.
Participate in governance forums, architecture reviews, and technology planning activities.
Support Incident Management, Problem Management, Change Management, and Vulnerability Management processes.
Perform root cause analysis and implement long-term corrective actions for recurring issues.
Support audit and compliance activities through documentation and evidence collection.
Required Qualifications
Bachelor's degree in computer science, Information Technology, Engineering, or related field; or equivalent work experience.
5-7 years of relevant engineering experience supporting enterprise endpoint technologies.
Strong experience supporting Windows endpoint management in a large enterprise environment.
Strong experience with Microsoft Intune, Microsoft Endpoint Manager, Microsoft Entra ID, and Microsoft 365 technologies.
Experience designing and implementing endpoint configuration, compliance, and security policies.
Experience managing enterprise browser platforms, including Microsoft Edge, Google Chrome, browser policy management, extension governance, and browser security controls.
Experience with Microsoft Edge Management Service or similar enterprise browser management technologies.
Experience supporting macOS and mobile device management platforms.
Experience with PowerShell automation and scripting.
Strong analytical, troubleshooting, and communication skills.
Experience working within ITIL-based operational processes including Incident, Problem, and Change Management.
Preferred Qualifications
Experience with Microsoft Copilot, Microsoft 365 Copilot, AI governance, or enterprise AI adoption initiatives.
Experience implementing enterprise browser governance, security, and modernization initiatives.
Experience with Windows Autopilot and modern device provisioning.
Experience supporting iOS and Android device management.
Experience implementing endpoint security baselines and compliance controls.
Experience with endpoint analytics, Digital Employee Experience (DEX) solutions, and operational reporting.
Experience with Microsoft Defender and endpoint security technologies.
Microsoft certifications related to Endpoint Management, Microsoft 365, Security, or AI technologies.
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
Base Pay Salary
The estimated base salary for this role is $107,000 - 147,100. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
TECH Technology
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
