Provide oversight of the delegated responsibilities of external Service Coordination
Conduct monitoring calls and regular oversight meetings with external Service Coordination Entities’ leadership teams
Serve as a liaison between external Service Coordination and various internal teams
Provide oversight to external Service Coordination Entities to ensure quality and performance metrics are met
Measure the effectiveness and efficiencies of external Service Coordination Entities and utilize trends to address inconsistencies and opportunities.
Coordinate meetings between external Service Coordination Entities and internal Utilization Management team for clinical and case consultation
Education/Experience
Bachelor’s Degree
Minimum of 3 years working in social services or healthcare-related field.
Valid driver's license required.
Other Skills
Experience working with people in need of LTSS.
Knowledge of the home and community-based service system and how to access and arrange for services
Experience conducting LTSS needs assessments and monitoring LTSS delivery.
Ability to provide informed advocacy
Experience in partnering with, influencing, and collaborating closely with external Service Coordination Entities or similar organizations
Experience in assessing and determining the needs of external partners
Experience in contract compliance and oversight
Ability to interact professionally with healthcare professionals and state and community partners.
Expertise and experience with Critical Incidents.
Knowledge of MS Suite with emphasiss on Excel.
Work Arrangement
Candidates must live in Pennsylvania.
Remote role with occasional travel within Pennsylvania.
Our Comprehensive Benefits Package
Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.