PerformRx is a Pharmacy Benefits Manager (PBM) dedicated to clinical culture, boutique service, and holistic solutions. Our mission is to help clients, providers, and members use effective medication therapy to improve health and wellness. For over two decades, our focus has been on providing optimal service through a clinical culture that seeks to provide members with high-quality care while ensuring our partners receive favorable costs. That culture is reflected in our employees — more than 80 percent of our staff members are Pharmacists and Pharmacy Technicians — and in the services we provide.
PerformRxis headquartered in Philadelphia. Our dedication to innovation and to providing the most efficacious outcomes is the core of our clinical culture and is the heart of PerformRx. PerformRx is a subsidiary of the AmeriHealth Caritas Family of Companies.
Role Overview
The Pharmacy Technician I supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. The incumbent willhandle inbound telephone inquiries from Members, pharmacies, and Prescribers in our National Customer Care Center, and will consistently meet established productivity, schedule adherence, and quality standards.
Work Arrangement
Remote
Responsibilities
Provide real-time support to pharmacies with point-of-service inquiries
Educate prescribers on formulary and prior authorization processes
Enter customer data and other relevant information into our documentation tool
Assist members with pharmacy benefit inquiries
Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness
Effectively communicate issues and resolutions to customers and appropriate internal staff
Education and Experience
Bachelor's degree or equivalent experiencerequired
Minimumthree (3) yearsof current/recent PBM and/or current/recent pharmacy experiencerequired
Licensure
Active/current National Pharmacy Technician Certification (NHA or PTCB) or ability to obtain one within the first six (6) months of employment isrequired
Our Comprehensive Benefits Package
Flexible work solutions include remote options, competitive pay, Paid Time Off (PTO), including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement, and more.