Your impact
Define and evolve the operational strategy for foundational technology services, connecting near-term execution with long-term business and technology outcomes.
Translate enterprise strategy into clear operating models, capability roadmaps, staffing approaches, accountability boundaries, and investment priorities.
Lead and adapt multiple technology operations capabilities as the organization matures, reinforcing collaboration, ownership, and operational rigor.
Champion availability, scalability, resilience, recoverability, and sustainability across cloud, network, and on-premise platforms.
Drive AI-enabled, automation-first practices and data-driven operations to simplify complexity, improve service quality, reduce costs, and scale repeatable processes.
Lead high-severity incidents with calm judgment, clear incident command, and effective executive communication while promoting proactive risk reduction.
Ensure global adherence to IT Service Management standards and processes, including event, incident, problem, and change management, while improving the quality and value of operational data.
Manage budgets, delivery timelines, performance metrics, leadership development, and relationships with critical third-party vendors and SaaS providers.
What you’ll bring
10+ years of progressive technology leadership experience managing global teams and complex operational environments.
A bachelor’s degree in information technology, computer science, or a related field; a master’s degree is preferred.
Experience developing and executing operational strategy tied to long-term business objectives.
Experience shaping operating models, defining scope, roles, decision boundaries, staffing plans, and capability plans in evolving organizations.
Proven ability to lead high-stakes incidents with composure, clarity, and executive presence.
Strong knowledge of enterprise technology operations, ITIL frameworks, and regulatory and compliance requirements.
A track record of delivering modernization, automation, AI-enabled, and data-driven operational outcomes.
Exceptional leaders
What you’ll get
When you go the distance for our clients, we go the distance for you. You’ll grow through mentoring, leadership programs and tuition reimbursement, and do work that matters at a firm managing $3T+ in AUM for millions of investors worldwide. We invest in your whole life too – with comprehensive wellness and mental health support, family-first benefits, competitive pay with performance and profitability bonuses and a company-funded retirement plan. And as a privately held firm built for the long term, we offer the opportunity and support to build a career that lasts.
-
- Charlotte Base Salary Range: $187,016-$317,927
-
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
Want to learn more? Visit careers.capitalgroup.com.
Interested in Capital Group but not seeing the right role today?
Join our talent community to stay connected.
