Review assigned opportunities, complete required pre-call research, and validate supplier, buyer, and contact information.
Identify the appropriate decision maker and capture accurate contact, acceptance, payment, fee, limit, and remittance details.
Use approved scripts, templates, and procedures to ensure consistent, compliant supplier interactions.
Document call outcomes, outreach attempts, supplier details, and required notes accurately in internal systems.
Escalate incomplete, mismatched, or questionable information to the appropriate support team.
Meet productivity, quality, accuracy, and compliance expectations in a structured team environment.
Qualifications
High school diploma or equivalent.
1 year of experience in customer service, sales, retail, hospitality, call center, or a related customer-facing environment.
Strong attention to detail with the ability to gather, validate, and document accurate information.
Basic computer skills and ability to navigate multiple systems with guidance.
Ability to follow defined processes, approved scripts, and standard operating procedures.
Ability to work in a fast-paced, team-oriented environment while meeting productivity and quality goals.
Attention to detail and ability to follow defined processes
Financial services or payments industry experience, a plus
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel
Additional Details
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
