Product Management & Strategy
Set product direction for an agentic commerce pillar, translating customer needs and business objectives into clear priorities.
Align product and engineering leadership on customer-centric solutions and resolve trade-offs across scope, customer impact, and delivery feasibility.
Drive initiatives from discovery through implementation, ensuring clear requirements, stakeholder alignment, and measurable outcomes.
Own the roadmaps for a pillar of the agentic commerce product and prioritize improvements based on customer impact, stakeholder needs and business value.
Product Risk & Governance
Lead the definition of product control requirements in partnership with risk, compliance, and engineering teams. Translate those requirements into product design and implementation decisions, and monitor control effectiveness to prioritize improvements.
Serve as the product team’s go-to resource for product risk and governance knowledge, translating compliance, risk, and operational requirements into actionable product guidance.
Support internal and external audits, including documentation, evidence collection, and remediation tracking.
Analytics & Reporting
Proactively identify performance trends, improvement opportunities, and emerging risks, partnering with Engineering to prioritize and implement solutions that address gaps and improve product outcomes.
Analyze fraud trends and customer journey metrics to identify opportunities to strengthen fraud prevention while minimizing unnecessary product friction.
Champion a data-driven product culture, coaching the team to analyze product, fraud, and engineering data.
Voice of Customer
Monitor and analyze complaints, customer feedback, and service trends.
Identify and coordinate user research and customer journey evaluations.
Translate qualitative and quantitative research into product requirements to build with engineering.
Minimum Qualifications
4+ years of experience in product management/development, or similar role
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality
Curiosity and a hunger to understand how things work, with the ability to use that knowledge to make connections, identify opportunities, and push the innovation agenda within a large company.
Highly organized self-starter with strong ownership mentality and business track record
Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners
Proven partner to engineering and comfortable discussing technical trade-offs; known as a business person who can talk tech
Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving
Skilled at balancing big picture strategy and tactical details
Team player, comfortable with ambiguity, adaptable, accountable, and highly organized
Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Willingness to be creative within the bounds of the highly regulated financial services environment
Preferred Qualifications
Experience with digital payments including digital wallets, fraud prevention, disputes, and payment processing
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
