- At GNA we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers.
- We are a team of 200+ CCP’S delivering extra ordinary customer service since we are the first face of the organization. We work both inbound and outbound.
How will you make an impact in this role?
Timely And Error Free Processing of Card Applications.
Provide excellent service to US card applicants/Card Members
Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
Ability to connect with customer’s and willingness to go beyond the call of duty.
Ability to Demonstrate exceptional customer service etiquettes
Acts as a brand ambassador for the company
Support All Other Day-To-Day New A/C Processes and All New Initiatives
Shift Timings – 24*7
Inbound and outbound calling
Minimum Qualifications
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality
Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
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At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviours, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities
