Key Responsibilities
Field Operations Leadership
Provide leadership, coaching, and accountability for HVAC Field Service Technicians and Lead Service Technicians within the assigned division.
Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.
Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.
Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.
Team Development & Safety
Promote and maintain a strong culture of safety, accountability, and continuous improvement.
Support technician development through coaching, performance review, training, goal establishment, and certification efforts.
Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.
Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.
Review and maintain tooling, equipment, and service vehicle inventory.
Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.
Customer Service & Operational Improvement
Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.
Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.
Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.
Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.
Field Support & Emergency Backup
Provide hands-on training, technical guidance, and field support to technicians as needed.
Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.
Serve as a backup field resource during emergency situations, staffing shortages, and high-priority customer events to ensure operational continuity and customer satisfaction.
We take quality of life seriously.
No 24-hour on-call rotations
No mandatory weekend work
Work with cutting-edge HVAC technology and controls
Competitive pay with opportunities for growth
Performance-based bonus opportunities linked to individual and company success
401K contribution matching
Health, dental, vision, and life insurance and more
Manufacturer Training
Tuition reimbursement and support for certifications and career advancement
$600 annual wellness reimbursement
Front-loaded paid time off
Costco membership reimbursement
Paid volunteer time annually and donation matching up to $1,000
Stable workload and a team that respects work-life balance
Salary starting at $140K/annual salary
Total Rewards
At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:
Competitive compensation with bonus opportunities tied to individual and company performance
Medical, dental, and vision insurance
Health savings account (HSA) and flexible spending account (FSA) options
Life and disability insurance
401(k) retirement savings plan with company match
Paid time off (vacation, sick leave, and holidays)
Employee assistance program (EAP)
Professional development and training opportunities
Tuition reimbursement program
Volunteer time and wellness initiatives
EEO Statement
At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.
