Key job responsibilities
Own and drive end-to-end, high-impact programs: define scope, milestones, and success metrics, and translate goals into an executable roadmap with clear owners
Map and manage cross-team dependencies, identify risks and blockers early, and drive them to resolution before they affect delivery
Collaborate with Engineering, Product, Operations, Legal, and Privacy teams to ensure timely deliverables for key projects and initiatives
Analyze data and dive deep into processes to derive business-critical insights for improving systems and workflows
Write compelling business documents (narratives, status reports, escalation briefs) and drive outcomes for senior leadership
Keep stakeholders aligned through clear written status and decision documents, and hold partner teams accountable to shared commitments
Identify process improvements and opportunities to scale and automate, building a data-oriented culture within the team
Communicate program status, risks, and blockers clearly and escalate as needed to keep delivery on track
A day in the life
As a Program Manager on the Trust Review & Incident Management team, you will work on high-impact, high-visibility programs that directly impact our customers. You will ideate, analyze data, generate insights, develop proofs of concept, write compelling business cases, and gain agreement from leaders across levels and functions to implement solutions. You will collaborate with leaders from cross-functional teams — including trust, privacy, accessibility, security, engineering, legal, and product — to drive programs from ideation to implementation effectively.
About the team
Trust Review & Incident Management (TRIM) is a horizontal organization within Devices & Services Trust, Privacy, and Accessibility (TPA) responsible for building the technologies, programs, and services at Amazon scale that instill and grow customer trust, create mechanisms to attain ever-evolving regulatory objectives, and ensure our partners can meet their trust obligations without disruption. We value collaboration, continuous learning, and operational excellence, and we support new members across a broad mix of experience levels and tenures in an environment that celebrates knowledge sharing and mentorship.
Bachelor's degree
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Experience defining program requirements and using data and metrics to determine improvements
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
