Outbound Operations – Manages the FC/Carrier/Carrier Hub relationship, ensuring trucks depart FCs on schedule to fulfill customer delivery promises. The Trans Ops Representative addresses any issues from the point freight leaves the FC through to last-mile delivery.
Trans Ops Representatives drive real-time resolutions by leveraging internal tools, querying relevant data, and making informed, time-sensitive decisions. The ideal candidate brings a solid understanding of logistics operations, a sharp eye for data trends, and the ability to communicate effectively — both verbally and in writing.
Key job responsibilities
Trans Ops Representatives are expected to proactively identify opportunities for process improvement and drive them to completion. Core responsibilities include, but are not limited to:
Serving as the communication bridge between external stakeholders (Carriers, Vendors/Suppliers) and internal stakeholders (Retail, Finance, Software Support, Fulfillment Centers)
Systematically escalating issues or data variances to the appropriate owners and teams, and following through to ensure timely resolution
Preparing and presenting weekly narratives that outline key findings and variances against goals in review forums
Delivering real-time customer experience support within a 24×7 operating environment
Bachelor's degree in any discipline
12–24 months of relevant work experience
Strong communication skills — both verbal and written — with the ability to facilitate seamless information flow between external and internal stakeholders
Proficiency in Microsoft Excel, including pivot tables and VLOOKUPs
Demonstrated ability to collaborate effectively within a team in a fast-paced, dynamic environment
Bachelor's degree with strong academic foundation
Sound logical and analytical thinking skills
Excellent communication skills with the ability to coordinate across multiple cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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