Update and refine learning content in response to learner needs, feedback, and data
Track and report on key KPIs including completion, learner retention, and proficiency
Apply accessibility best practices to all content. Reinforce inclusive presentation methods and consider all audiences in delivery
Surface customer feedback and contribute to discussions on product and process improvements
Travel up to 10-25% of the time
A day in the life
As a Technical Trainer for eero CS, you'll work closely with your manager and team leads to understand training needs for your assigned audience. You'll deliver training sessions, gather learner feedback, and iterate on existing materials to improve the learning experience. You'll contribute to training programs that improve learner performance and support tracking against key business outcomes.
High school diploma, or equivalent
Experience as a trainer and ability to manage a classroom of learners
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
1+ years of designing and developing IT or technical training materials and content experience
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Experience communicating complex ideas to technical and non-technical audiences
Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia
Experience working with data and leveraging analytics to make decisions
Bachelor's degree or equivalent in Instructional Systems Design, Adult Learning, Learning & Development, HR or a related discipline
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in guiding, training and mentoring others
Knowledge of Microsoft Office including PowerPoint, Excel, and Word
Knowledge of learning management systems (LMS) and platforms
1+ years of computer networking experience, or experience in similar technical roles
Experience within a customer service/contact center environment
Analytical/technical aptitude
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, ID, Boise - 79,600.00 - 139,300.00 USD annually
