Key job responsibilities
[Deliver Results] Lead end-to-end launch and field testing of new automation solutions; track deliverables, manage project risks, and publish status reports.
[Customer Obsession] Build deep expertise in site operations and maintenance, cultivate strong relationships with site customers, and serve as their advocate in every product decision.
[Dive Deep] Analyze performance, availability, and quality metrics during field tests; identify root causes and translate findings into prioritized product and process improvements.
[Invent and Simplify] Evaluate user roles against product requirements, manage a prioritized feature backlog, and champion the highest-impact improvements in engineering roadmap and sprint reviews.
[Deliver Results] Develop and deliver user training—from associate standard work to leadership level theory-of-operations content—including leading product teardowns to create maintenance procedures.
[Customer Obsession] Manage day-to-day field testing, secure site leadership buy-in for changes, and triage operational issues arising from NPI activities to keep launches on schedule.
A day in the life
Your morning starts with a stand-up at a fulfillment center, reviewing overnight performance data for a robotic system beta test. You spot an availability anomaly, triage with the engineering team, and identify a firmware edge case within the hour. By mid-morning, you're facilitating hands-on training for technicians, delivering teardown procedures you authored earlier in the launch cycle.
After lunch, you shift to strategic work—drafting a product improvement proposal based on patterns from recent field tests, synthesizing data across multiple sites to make the case for a design change that could reduce maintenance time by 30%. You also join a retrospective to extract lessons learned and volunteer to lead a continuous improvement initiative that will standardize how your team captures field observations across future launches.
Late afternoon, you update launch trackers, author a status report for senior stakeholders, and plan the rollout strategy for an upcoming launch—building on what worked from past launches. No two days are identical: some weeks you're deep in strategy documents, others you're boots-on-the-ground troubleshooting. What stays constant is the impact—the systems you launch serve millions of customers, the improvements you propose shape the engineering roadmap, and the processes you refine make your entire team more effective.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PMP or SCRUM/Agile, SAFe certification
Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 131,300.00 - 177,600.00 USD annually
USA, MA, Westboro - 131,300.00 - 177,600.00 USD annually
USA, TN, Nashville - 124,700.00 - 168,800.00 USD annually
USA, TX, Austin - 131,300.00 - 177,600.00 USD annually
USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually
