Roles and Responsibilities
Manage and own complex projects having enterprise wide impact.
Establish the forward looking strategy and gain support for implementation.
Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals.
Develop gap analysis, functional specifications, project schedules and milestones.
Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
Assess costs, benefits and risks, plus identify and respond to risks and high-priority issues rapidly and effectively through effective action and appropriate escalation.
Balance business needs with technical and security requirements.
Clearly communicate goals, responsibilities, issues and status to customers and senior managers.
Lead and streamline the transition of IT Services in to production.
Ensure changes are effectively released ensuring feedback mechanisms are established.
Build effective relationships with stakeholder and service owners.
Publish accurate and concise reports on time to maintain visibility and accountability.
Success in this role will require
Excellent project and program management skills.
Thrive in the face of ambiguity and not be deterred to address and prioritize multiple projects.
Understand strategic initiatives and drive them to a successful conclusion.
Build trusting relationships allowing you to own and drive programs.
Strong attention to detail and excellent analytical, written and presentation skills.
Experience with detailed project planning, reporting, risk management and measurement.
Strong multi-tasking and influencing skills.
Excellent organization, analytical, quantitative, and presentation skills.
Strong bias for action and "get it done" attitude.
Flexibility to travel, both domestically and internationally, and work within global time zones.
Key job responsibilities
The key job functions of the Technical Infrastructure Program Manager are:
Own the identification, scoping, and delivery strategy for the Infrastructure and AV solutions in Amazon offices.
Own projects and initiatives having regional impact, including project schedules and milestones.
Effectively manage stakeholders to successfully deliver the agreed scope.
Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.
Assess costs and benefits and maintain financial reporting control.
Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.
Clearly communicate project and program status, responsibilities and issues to stakeholders.
A day in the life
Reviewing requests from customers, ensuring that required information is available to understand the ask. Working on new designs, collaborating with customers and stakeholder teams, while being an strong advocate of standards, designing Infrastructure and AV installations. Removing blockers, and handling customer concerns and escalations. Timely updating of project work through the tracking tool, ensuring that updates are concise, but informative for senior management and customers. Working on cross collaboration projects that need Infrastructure and AV expertise and guidance.
About the team
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.
3+ years of technical infrastructure management experience
Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
Experience with varying scenarios of infrastructure builds
2+ years of delivering cross functional projects experience
5+ years of project/program management experience
3+ years of working directly within engineering teams experience
Experience leading the design, automation, deployment, and support of large-scale infrastructure
Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
Experience working under pressure in a cross-functional organization
Experience with information security, relational databases and cloud computing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 127,100.00 - 171,900.00 USD annually
USA, VA, Arlington - 127,100.00 - 171,900.00 USD annually
USA, WA, Seattle - 127,100.00 - 171,900.00 USD annually
