In this role you will be responsible for working with internal customers to define highly ambiguous problem statements, influencing construction and integration strategies across the NA network, writing technical specifications and performing technical evaluations on equipment and systems, generating multiyear budgets, driving project schedules from design to release, and managing multiple large, high-visibility programs simultaneously through the project lifecycle. You will partner with internal customers and internal/external stakeholders — including equipment vendors, customers, and partners — to engage as a team and ensure seamless project delivery. To meet timelines and minimize disruption to support teams, you will manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.
This person will possess a strong engineering and program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in fulfillment and distribution center designs, including a solid understanding of design approaches and industry technologies. You must be able to thrive and succeed in an innovative environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done.
This role requires 50% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.
Key job responsibilities
This person will manage multiple large, highly complex programs, solely responsible for driving them through the develop and deployment lifecycle.
You deeply understand the business and technical requirements of product integration from mechanical, electrical, and controls functions
You are expected to have fluency in systems level architecture, critique and debate tech design, judge technical viability of the product/solution and tailor communication for tech and non-tech stakeholders.
Work with the Operations Leadership team to manage the networks strategy and project priority to ensure resources are always focused on the most impactful projects
Define program/project scope and technical/business requirements, and relay that to the design engineering team concisely to allow for efficient transfer of knowledge
Evaluate solutions effectively and make decisions that balance business value and technology risk
Help your customers and the engineering teams make appropriate trade-offs by considering the larger picture (e.g., business goals, throughput expectations, quality requirements, efficiency, maintainability, operability)
Identify standards and drive consistent application of engineering changes across North America
Build strong working relationships with Fulfillment Center (FC) leadership and their operations teams across multiple sites including Industrial Engineering, Maintenance Engineering, and Process Engineering stakeholders
Communicate and present program status to VPs of Engineering and Operations
Data mine and transform raw thoughts into clear technical documentation
Ability to travel up to 50% to interact with internal and external business and technical leaders
A day in the life
Each day, you operate as Amazon's Tech Infra Program leader — driving the safe, on-time, and on-budget delivery of complex large scale infra program.
You are managing one or multiple projects that can vary in scope, complexity and duration.
Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects’ stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. As a part of the acceptance testing, you may be performing systems installation quality, safety, throughput, and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon’s safety, mechanical, electrical and controls installation standard and guidelines.
Global Engineering Services (GES) North America (NA) works to deliver Material Handling System launches, retrofits, and innovations. A day in the life can take place on a jobsite, in an active facility, or in one of Amazon’s corporate offices. GES NA is highly team-oriented, working daily be smarter together, be faster together, and to grow together.
About the team
The Engineering Risk Management (ERM) team manages the implementation of GES NA’s new launches and retrofits, bridging conceptual design milestones to operational go-live. Operating under five core tenets, the team coordinates complex projects across multiple internal stakeholders and external vendors, ensuring timely delivery while maintaining quality standards. Through tight collaboration with cross functional teams, we aim to eliminate process gaps to optimize project execution. Success is measured through effective program management, risk mitigation, and stakeholder alignment. The team's value lies in translating these strategic plans into operational reality, by providing clear project visibility, and fostering cross-functional collaboration to remove project barriers and achieve GES's broader network optimization goals.
At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from firm engineering to project execution and final hand-off to our customers. We are a diverse, upbeat, creative team of engineers and managers working on a daily basis to ensure that our internal customers have capabilities to deliver on the Customer Promise.
We not only build, but we are also consistently improving our capabilities at Amazon. Continuous improvement is the ongoing enhancement of our systems through incremental and breakthrough developments. We are continually raising the quality bar, and are never satisfied. We seek to improve through captured lessons learned that are incorporated back into our mechanisms as a way to perpetually improve upon the next design and processes iterations. We continually learn, grow, and develop throughout the organization and our Subject Matter Expertise is leveraged globally.
We are the Team! We collaborate, support, help and leverage each other in delivering on the business objectives.
Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
Bachelor's degree in Engineering, Computer Science, or a related field
6+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience with complex MHE and packaging lines or process design based on Lean Manufacturing or Toyota Manufacturing System
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)
Master's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field
Experience working with material handling equipment (MHE) safety standards in accordance with OEM requirements
Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
Experience in capital project management involving ownership/management of engineering design projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 127,100.00 - 171,900.00 USD annually
