#techjobsau
Key job responsibilities
Your key responsibility is to participate in on-call roster and engage multiple resolvers including senior Amazon leadership on a bridge and drive the call towards resolution. Serve as a technical evangelist, leveraging deep expertise to devise innovative solutions to complex business problems.
Drive down mean time to resolution for incidents through proactive monitoring, rapid response, and continuous process improvement.
Design, implement, and optimize world-class event detection, alerting, and incident management systems.
Evolve operations management processes and technologies to accommodate Amazon's rapid growth.
Create, review, and continuously improve documentation, procedures, and knowledge resources.
Identify and resolve recurring platform issues by collaborating cross-functionally with service owners.
Provide exceptional customer service by responding to and resolving requests within defined SLAs.
Participate in a global "follow the sun" rotation, ensuring 24/7 coverage including weekends and holidays.
Contribute to the interviewing and hiring process to build a world-class Incident Management team.
Bachelor's degree or equivalent, or experience in operations management
Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
Experience driving collaborative projects from conception to delivery
Fluent written and verbal communication skills in English, with the ability to effectively collaborate cross-functionally.
Experience with incident management, event detection, and operational excellence in a fast-paced, customer-centric environment.
Ability to thrive in a geographically distributed, "follow the sun" coverage model, including off-hours and weekend work as needed.
Experience with distributed computing, programs and systems
Experience in Agile or Scrum software development methodologies
Experience designing and building large-scale systems in a multi-tiered, distributed environment (Service Oriented Architecture)
Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Track record of effectively leading and managing cross-functional incident response efforts
Ability to collaborate closely with customers during high-pressure problem resolution, while remaining calm and focused
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
