Provide technical escalation management and troubleshooting for integration issues affecting operational processes
Evaluate and adopt emerging technologies, including AI tools, to automate workflows and improve platform capabilities
Partner with business stakeholders to translate operational requirements into technical specifications and system designs
A day in the life
You will work at the intersection of technology and operations, partnering with software development teams, logistics operations managers, and external carrier partners. Your day involves reviewing integration performance metrics, troubleshooting data transmission issues, designing solutions for new carrier onboarding requirements, and leading technical discussions about system architecture. You will balance multiple priorities, from responding to urgent production issues to planning long-term platform enhancements. Internal stakeholders include Global Logistics operations teams, software engineers, product managers, and business intelligence analysts. Your customers are both internal teams who rely on seamless data flow and external logistics partners who integrate with Amazon's systems. You will solve problems related to data accuracy, system reliability, integration scalability, and process automation.
About the team
The Global Logistics team is driving initiatives that reshape how Amazon moves inventory worldwide. We support multiple geographies and operate in an entrepreneurial environment where innovation and customer obsession guide our decisions. Our team values technical excellence, ownership, and the ability to deliver results in ambiguous situations. We work on systems that process millions of transactions daily, connecting Amazon with carriers, freight forwarders, and logistics partners around the world. Our culture emphasizes collaboration, continuous learning, and the willingness to dive deep into complex technical challenges. We balance the need for operational stability with the drive to innovate and improve our platform continuously.
Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
5+ years experience with ANSI X12 standards and/or EDIFACT and/or XML, including supply chain documents (214, 315, 310, 856, etc.)
5+ years hands-on experience with EDI communications standards and protocols (AS2, SFTP, FTPS, HTTPS, API)
5+ years experience working with dev teams to design/architect business software solutions
Excellent oral and written communication skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements and prioritize tasks.
Hands-on experience with AWS services: Lambda, Step Functions, S3, SQS/SNS, DynamoDB, CloudWatch
Bachelor's degree in computer science or equivalent
Experience prioritizing and delivering projects on time in a fast-moving environment
Experience with AI/ML technologies
5+ years of coding experience in SQL, Python, Java, C++, or Perl
Experience managing technical relationships with external partners and translating business requirements into technical solutions
Experience with cloud-based integration platforms and microservices architectures
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 129,200.00 - 174,800.00 USD annually
