Monitor infrastructure health, investigate failures, identify root causes, and drive issues through resolution.
Develop and improve reporting, dashboards, technical documentation, troubleshooting procedures, and operational processes.
Manage engineering work through established project and ticketing mechanisms, including ownership, deliverables, risks, and escalations.
Support testing solutions throughout the product lifecycle, from requirements and deployment through sustainment and continuous improvement.
Maintain required test infrastructure materials, components, and inventory.
A day in the life
A Systems Support Engineer serves as a key technical owner within the Failure Analysis lab, responsible for deploying, maintaining, and troubleshooting the hardware and software that support test environments. The role requires strong ownership, sound technical judgment, and the ability to quickly identify and resolve issues that impact testing operations. Engineers work closely with Test Engineering, Failure Analysis, Hardware Engineering, and other partner teams to address cross-functional dependencies, improve system reliability, and ensure testing infrastructure remains scalable, available, and ready to support evolving business needs.
About the team
re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!
2+ years of Linux systems administration and/or development experience
2+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience
Knowledge of networking fundamentals
Bachelor's degree in Computer Science or other technical degree or related experience
Experience in Linux systems administration and/or development
Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell
Experience working in a 24/7 production environment
2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
1+ years of building scripts, tooling, and automation for large-scale computing environments experience
Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
Experience in network capture and systems troubleshooting
Experience building scripts, tooling, and automation for large-scale computing environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, PA, Greencastle - 82,400.00 - 144,100.00 USD annually
