The ideal candidate is detail-oriented, has superior verbal and written communication skills and strong organizational skills, can juggle multiple tasks at once, works independently, and maintains professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize work, make sound technical trade-offs, improve the customer experience, and get the right things done will have a direct impact on Amazon's Supply Chain Optimization and fulfillment-network efficiency.
As a SysDE II on this team, you will work autonomously on difficult, team- and component-level problems, build resilient and well-tested solutions, and increasingly act as a force multiplier — enabling other builders through the tools, automation, and AI capabilities you deliver.
Key job responsibilities
Dive deeply into technical details to diagnose, reproduce, and root-cause issues across Amazon technology products (services, tools, data solutions, etc.), and drive them to resolution or escalation.
Design, build, and operate AI-powered and agentic support capabilities — diagnostic agents, automated root-cause analysis, anomaly detection, and self-healing/auto-remediation — that detect and prevent issues before they impact customers.
Apply AI across the software development lifecycle (spec-driven and AI-assisted development, agentic workflows) to raise engineering velocity and quality.
Automate repetitive operational tasks to increase efficiency and reduce manual toil, and build tooling that enables other engineers.
Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools, and improve those mechanisms over time.
Use technology to monitor security vulnerabilities and eliminate risk; identify and mitigate reliability risks at the team and component level.
Improve service resilience, performance, and operational metrics; define and apply operational-excellence practices for the team.
Participate in a team on-call rotation, providing operational support for the services the team owns.
Collaborate with partner teams, Technical Program Managers, and Product Managers to deliver on shared goals.
Work in an Agile environment using the Scrum methodology.
About the team
The Fulfillment Optimization (FO) Support team plays a crucial role in Amazon's supply chain operations. We invent and deliver software solutions that facilitate Customer Promise Speed, Order Planning, and Fulfillment.
The FO Support team leverages data, process improvement, and innovative technologies — including AI and agentic automation — to provide comprehensive engineering-excellence services and solutions across FO's product portfolios. The team is responsible for FO services as front-line support and plays a central role in the organization's success.
3+ years of non-internship professional software development experience
2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
Knowledge of systems engineering fundamentals (networking, storage, operating systems)
Experience in automating, deploying, and supporting large-scale infrastructure
Experience building services using AWS products
Experience with distributed systems at scale
Experience with Linux/Unix
Experience leveraging AI (Artificial Intelligence) agents for security review automation, spec-driven development practices, or adversarial red teaming
Experience building or integrating AI/GenAI-powered solutions (e.g., LLM-based tools, agentic frameworks, automated diagnostics or remediation)
Ability to work independently and solve problems using knowledge of an object-oriented programming language
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
