Key job responsibilities
Network Operations Support & Execution
Support the OISL Network Operations strategy by contributing to tooling development, automation initiatives, and process improvements.
Participate in the NetOps on-call program: contribute to escalation workflows, automated ticketing, runbooks, and incident response.
Support operational cadence: assist with metrics reviews, readiness assessments, and capacity planning activities.
Automation & Tooling
Build scalable services that automate monitoring, fault detection, classification, and ticketing for the optical inter-satellite link network.
Develop data pipelines for KPI tracking, anomaly detection, and proactive issue identification.
Build observability platforms — dashboards, alerting, and real-time monitoring at scale.
Apply ML/AI for fault correlation, root cause analysis, and predictive failure detection.
Cross-Functional Collaboration
Partner with hardware, software, and ground network teams to support system reliability improvements.
Contribute to investigations into complex link failures and constellation-level fault patterns.
Participate in architecture reviews and program planning as a Network Operations representative
Individual Contribution.
Hands-on development of tools, services, and automation (Python, Spark SQL, cloud services).
Design testing strategies for distributed satellite network systems.
Author technical specifications and operational documentation.
A day in the life
You review the ticket queue and real-time satellite link health, spot degradation patterns, query telemetry, correlate with constellation changes, and work with Hardware and Embedded Software experts to help root cause issues. You participate in cross-functional syncs on recurring failures, help build automated remediation workflows and ticketing pipelines that eliminate manual triage, contribute to code reviews, maintain on-call runbooks, and identify observability gaps to close.
About the team
The OISL Network Operations team is responsible for the operational monitoring, troubleshooting, and reliability of 10,000+ optical laser links carrying customer traffic across a LEO satellite constellation. We build production-grade software services and tools to automate fault detection, classification, and resolution at scale. Our team operates at the intersection of network operations and software development — monitoring laser link health in real time, automating incident workflows, and driving cross-functional improvements with hardware and software engineering teams.
Experience in automating, deploying, and supporting large-scale infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with Linux/Unix
Experience with CI/CD pipelines build processes
3+ years of experience in the aerospace industry or networking infrastructure.
Experience with distributed systems at scale
Strong communications skills, ability to work collaboratively in a team environment, and enjoyment of learning and teaching new skills
Demonstrated ability to drive requirements for concepts of operation and space systems
Bachelor's degree in Computer Science, Electronics & Communication, Aerospace Engineering, or a related field.
3+ years of non-internship experience in network operations, mission operations, free-space optical communication, networking lab testing environments, DevOps, or site reliability engineering (SRE).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 129,200.00 - 174,800.00 USD annually
