Provide comprehensive infrastructure support for critical system issues across cloud and on-premise devices
Support and maintain Mercury security hardware and CCTV systems
Drive automation and process improvement projects to enhance support delivery and reduce manual effort
Partner with Operations teams and other internal Amazon teams to resolve complex technical issues
Create and maintain technical documentation
Lead and execute ambiguous technical projects
Implement AWS services and cloud infrastructure solutions
Utilize version control systems (Git) and Amazon's internal development tools and code pipelines
About the team
Security Integrations Group (SIG), a part of Amazon Worldwide Operations Security (WWOS), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems, supporting Operations teams and other internal partners. SIG provides 24x7 support via support engineering teams in AMER, APAC, and EMEA. Engineers are available in-office at all times.
Knowledge of programming or other scripting languages and coding skills (C/C++/C#, Node.JS, Java, Python, PHP, Ruby)
Knowledge of AWS or cloud technologies
Knowledge of software development and project management concepts
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Strong understanding of Windows operating systems and infrastructure
Understanding of core software development concepts such as version control, debugging, and code structure
Willingness to learn new technologies, tools, and systems
Experience with scripting (e.g. Python, PowerShell)
Experience using AWS services
Experience with physical security control and surveillance systems
Experience in one or more relevant front-end frameworks such as React, Angular, etc.
Experience in automating, deploying, and supporting infrastructure
Familiarity with configuration management tools (Ansible, YAML) and version control (Git, CI/CD pipelines)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 94,200.00 - 160,000.00 USD annually
