Key job responsibilities
Lead triage, debugging, and root cause analysis of systems in AWS data centers
Enhance troubleshooting capabilities and drive closure of in-fleet problems
Analyze customer workflows and requirements to provide targeted resolutions
Collaborate with Annapurna Labs monitoring team and root cause teams to improve product quality and reliability in fleet operations
Represent the customer voice by providing fleet operation insights and requirements to Annapurna Labs' ASIC design, software development, QA, and architecture teams
Develop and maintain training materials, quality documentation, and collateral to improve in-fleet operations
Design and implement tools and scripts to support projects and customize solutions based on requirements
Travel as needed, approximately 2-4 times per year
Bachelor's degree in Electrical Engineering, Computer Engineering, Systems Engineering, or related fields
Knowledge of scripting languages (bash, python, etc.)
8+ years of experience as System Engineer; experience working with systems, including software, firmware, and hardware components
Computer architecture knowledge
High-speed interfaces knowledge and debug capabilities- PCIe, Ethernet, DDR etc.
Experience with server (x86 / ARM) design or architecture.
Experience with operating systems, networking, and remote debugging.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
