The ideal candidate will be motivated, have strong attention to detail, and will model Amazon Leadership Principles. A familiarity with AWS technologies including S3, Glue, LakeFormation, Redshift as well as other no-SQL solutions which form the foundation of these systems is an asset.
Key job responsibilities
Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations.
Interface with globally dispersed data consumers to maintain overall health and stability of systems.
Work closely with multiple engineering teams and product teams to implement automated solutions across a variety of applications and systems.
Possess good technical knowledge in Infrastructure, Operational Excellence, System Tuning, and Monitoring.
Participate in design reviews for complex systems.
Perform root cause analysis and drive process and service improvements as a result.
Document frequently occurring issues and report them to SMEs.
Resolve customer tickets related to access provisioning, account vending and data onboarding.
Basic qualifications
Experience troubleshooting and debugging technical systems
Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent
2+ years of progressive experience in support engineering or software development or a related field
2+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar
2+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions
A day in the life
You start your day reviewing incoming cases and prioritizing based on urgency and complexity. You might spend the morning deep-diving into a multi-system issue, using scripting and diagnostic tools to isolate the root cause. After resolving the case, you document your findings so the broader team can learn from them. In the afternoon, you join a project meeting focused on automating a repetitive operational task, then spend time mentoring a newer team member through a tricky troubleshooting scenario. Your day balances hands-on technical work with collaboration and knowledge sharing.
About the team
Our team is dedicated to delivering reliable, high-quality support that keeps Amazon's systems performing at their best. We work closely with engineering teams to resolve complex issues and continuously improve the tools and processes that power our operations. We value collaboration, curiosity, and a commitment to learning. As we continue to grow, you will have the opportunity to deepen your technical expertise, take on leadership responsibilities, and help shape how we operate. If you are excited about solving meaningful problems in an inclusive, team-oriented environment, we would love to hear from you.
2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
