Amazon
From Amazon's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
At Amazon, you will define your goals, exceed them, and set new ones.
At Amazon, you will define your goals, exceed them, and set new ones. We are looking for a seasoned Application Support Engineer, who has hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Provide first level of support for handling tickets, operational issues from production services
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
Read and understand complex application code and make code fixes to resolve support issues
Software deployment support in staging and production environments.
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
2+ years of software development, or 2+ years of technical support experience
Bachelor's degree in computer science or equivalent
Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Hi [Name], I just applied for the Support Engineer II, CMT Tech Support role at Amazon. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
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