Key job responsibilities
Support Engineers troubleshoot, debug, evaluate, and resolve system-generated alerts, make feature enhancements and bug fixes, manage systems and hosts, perform software deployments and migrations, and automate routine operational tasks. The position requires strong troubleshooting, technical, and communication skills, and includes a mix of on-call responsibilities, operational tasks, and software development work. You will develop tools and automation to drive toward human-free operations.
This role is ideal if you are passionate about creating, integrating, and leveraging tools to minimize operational overhead — without compromising best-in-class customer service. We want our services to be as autonomous as possible, and that requires engineers who think big, simplify complex problems, and relentlessly pursue the best customer experience. Our environment is built for engineers who flourish in building automation to reduce operational workload rather than simply performing operational tasks.
Successful candidates will join an elite Advertising API support team, provide troubleshooting and operations support, and innovate to replace manual tasks with scripts and code.
A day in the life
Provide solutions to product and API-related questions raised through partner engagements
Identify key product architecture components, and propose and build solutions that unblock partner integrations
Write code samples, tutorials, and technical articles for the developer community
Audit partner behavior to ensure compliance with program policies
Work with customers to understand how they use our services, and provide feedback to development teams to improve the onboarding experience
Collaborate with internal stakeholders to drive timely customer communication during critical events
Drive projects that improve support-related processes and the overall developer support experience
1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience working with REST API based services
Experience working with databases and SQL
Bachelor's degree in computer science or equivalent
Knowledge of web services, distributed systems, and web application development
Knowledge of AWS or cloud technologies
Experience in English-language communication skills, both written and verbal
Experience in supporting procedures for production or mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
