Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
Build and maintain the recurring reporting and dashboards for fleet health, ticket aging, mean time to repair, RMA cycle time, and campaign progress, using tools such as Grafana, SQL, and Excel to organize the data and surface notable failure patterns to the engineering team.
Own vendor and partner coordination, tracking milestones, deliverables, and open items, holding partners to commitments, and driving open vendor issues to resolution before they affect field work.
Own the RMA process for failed antenna hardware end to end: opening return authorizations, tracking units through the vendor repair and replacement loop, chasing status, managing warranty claims, and closing the loop when parts return to service.
Coordinate the logistics behind field work and define the program that keeps it running: equipment shipping, on-site scheduling with local operators and partners, and the mechanisms that keep field visits unblocked.
Own antenna fault remediation and maintenance tracking across a globally distributed gateway fleet, keeping ticket status, ownership, and aging current and accurate.
Plan and schedule maintenance campaigns, software upgrade deployment, and hardware retrofits in partnership with the engineering team, sequencing work across sites and managing the tradeoffs.
Own the team's program cadence mechanics: meeting agendas, notes, action item tracking, and follow-up to closure.
Identify manual processes that would benefit from better tooling or automation, and lead the effort to improve them.
A day in the life
You will start with the state of the fleet: what is broken, what is degraded, what is scheduled, and what is blocked. You will work with operations engineers to keep the plan accurate and correctly sequenced, chase down the open RMAs, shipments, and partner confirmations that field visits are waiting on, and make sure nothing quietly falls off the list. You will keep the reporting current -- pulling fleet and ticket data together in Grafana, SQL, Excel, and AI tools -- so problems surface while they are still small, flag the patterns worth a closer look, and continuously sharpen the mechanisms the team runs on. You will own your programs end to end and be the person the team trusts to keep the operation moving.
About the team
The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Amazon Leo Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Amazon Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Amazon Leo provides a seamless customer experience.
5+ years of program management or technical project management experience
Experience owning end-to-end programs to drive results
Experience managing work and priorities through a ticketing system
Experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
7+ years of experience supporting an engineering, field operations, or infrastructure team
Experience defining program mechanisms and metrics from scratch and improving them over time
Proficiency with data analysis and reporting tools such as Grafana, SQL, Excel, or AI tools for summarizing trends and organizing data
Exposure to satellite communications, telecommunications, RAN, data center, or other distributed infrastructure operations
Exposure to logistics or international shipping for technical equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually
