Key job responsibilities
Amazon Stores Agent
Own and scale the Amazon Stores Agent on Alexa+ enabled Echo Family Devices — launching agentic store actions that let customers complete multi-step tasks across Registries, Payments, Subscribe & Save, Addresses, Orders, and Returns by gathering what's needed through natural conversation and completing the steps on their behalf.
Drive the program from its first actions to a customer-complete experience, holding a high task-completion bar and standing up the shared foundations — routing, evaluation, and API integration — so customers finish whole tasks hands-free and new actions ship faster over time.
Horizontal Program Leadership
Define and own a portfolio of very large programs that cut across Alexa Shopping teams and organizations, beginning with the Amazon Stores Agent, decomposing ambiguous, org-level goals into clear workstreams that teams can execute independently.
Anticipate future needs and stand up new horizontal initiatives before they become blockers, defining the problem, scope, success criteria, and ownership where none exist.
Remediate critical, endemic problems that recur across teams, driving alignment among engineering, science, and product leaders on shared priorities, sequencing, and trade-offs.
Mechanisms, Metrics & Standards
Create, optimize, and drive adoption of the metrics, reviews, and operating mechanisms that make horizontal programs measurable and durable, designed to keep succeeding with and without your involvement.
Establish standards and best practices — including quality automation and shift-left practices that run alongside every developer, generating and executing the right tests across devices, endpoints, and geographies before a change ships — that teams across the org adopt and emulate.
Track and communicate program health, delivery milestones, technical risks, and resource constraints to senior leadership; be the person escalations are brought to, and show excellent judgment in driving executive-level escalations.
Cross-Organizational Influence
Build durable partnerships with peer teams across VP organizations and business lines to land programs that require coordination beyond any single org, acting as a force multiplier rather than a single-threaded doer.
Identify risks and opportunities in technical strategies, architectures, and engineering organization structures, and influence system owners, investment, and technology direction for agentic AI systems.
Represent complex decisions, difficult trade-offs, and potential solutions clearly, both verbally and in writing, to leaders up to three levels above, helping them understand the decisions they need to make and the options they have.
Community & Talent
Amplify your impact by educating the TPM and engineering communities on program-management best practices, and by sharing knowledge at internal conferences and community events.
Mentor TPMs across the organization, help managers guide their teams' career growth, and contribute to Principal TPM promotion assessments and talent reviews.
Actively recruit for Amazon and raise the bar in the hiring and interview process.
About the team
About the team
The Alexa Shopping team owns the Shopping experiences customers use on all Alexa devices (Echo, Echo Show, Alexa App, Fire TV). With Gen AI and LLMs, we are reinventing shopping into a voice + touch experience that spans the full lifecycle - discovery, search, purchase, reorder, order tracking, and post-purchase support - across all product categories and worldwide marketplaces.
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Clara - 171,000.00 - 231,400.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
