Amazon
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You will own the program that takes the agent from pilot to scale.
Amazon Advertising is looking for a Senior Technical Program Manager to drive delivery of Ads Agent internal, the AI agent that helps Amazon Ads support, sales, and operations teams resolve advertiser issues faster and with higher quality. You will own the program that takes the agent from pilot to scale. That means coordinating the many science, engineering, and partner teams that build its skills, tools, and evaluations, and making sure each release measurably improves resolution quality and adoption. Your program will directly affect S-Team goals for customer experience and support efficiency.
Own end to end program delivery for Ads Agent internal, from planning through launch and ramp. This includes phased rollouts across support teams and moving from closed to open beta.
Drive cross-team execution across FAIM and the partner teams that build individual skills, tools, and data integrations. Manage dependencies, surface risks early, and escalate with clear options and trade-offs.
Run the operating rhythm for the program: weekly status, goal tracking, and VP-level touchbases. Report on adoption, resolution quality, and efficiency metrics against committed targets.
Define and enforce launch readiness. Set the bar for evaluation coverage, quality gates, and go/no-go criteria, and work with science and product to close gaps before each release.
Build the mechanisms that make the agent measurably better over time alongside Ads Nova model team in FAIM. This includes the eval cadence, advertiser-issue and support-case feedback loops, and the process for turning failure analysis into prioritized fixes.
Partner with product to turn roadmap priorities into executable plans with clear milestones, owners, and resourcing. Keep the roadmap, architecture decisions, and delivery dates aligned.
Work with support operations, legal, and policy stakeholders on rollout, change management, and training, so frontline teams adopt the agent and trust it.
Contribute to technical discussions on architecture, tooling, and platform decisions, and help the team make decisions faster with less rework.
Write clearly for senior audiences, including program updates, risk reviews, and narrative documents such as OP1 inputs and PRFAQs.
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 163,600.00 - 221,300.00 USD annually
USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually
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