Key job responsibilities
Network Operations Strategy & Leadership
Own the OISL Network Operations strategy — tooling roadmap, automation priorities, and process maturity
Lead the NetOps on-call program: escalation design, automated ticketing, runbooks, and incident response
Drive operational cadence: metrics reviews, readiness assessments, and capacity planning
Automation & Tooling
Build scalable services that automate monitoring, fault detection, classification, and ticketing for the optical inter-satellite link network
Develop data pipelines for KPI tracking, anomaly detection, and proactive issue identification
Build observability platforms — dashboards, alerting, and real-time monitoring at scale
Apply ML/AI for fault correlation, root cause analysis, and predictive failure detection
Cross-Functional Collaboration
Partner with hardware, software, and ground network teams to drive system reliability improvements
Lead investigations into complex link failures and constellation-level fault patterns
Represent Network Operations in architecture reviews and program planning
Individual Contribution
Hands-on development of tools, services, and automation (Python, Spark SQL, cloud services)
Design testing strategies for distributed satellite network systems
Author technical specifications and operational documentation
Mentor team engineers
A day in the life
You review the ticket queue and real-time satellite link health, spot degradation patterns, query telemetry, correlate with constellation changes, and engage and work with Hardware/Embedded Software Experts to root cause the issue. You lead cross-functional syncs on recurring failures, propose automated remediation workflows, build automated ticketing pipelines that eliminate manual triage, review teammates' code, update on-call runbooks, and identify observability gaps to close.
About the team
The OISL Network Operations team is responsible for the operational monitoring, troubleshooting, and reliability of 10,000+ optical laser links carrying customer traffic across a LEO satellite constellation. We build production-grade software services and tools to automate fault detection, classification, and resolution at scale. Our team operates at the intersection of network operations and software development — monitoring laser link health in real time, automating incident workflows, and driving cross-functional improvements with hardware and software engineering teams.
6+ years of systems design, software development, operations, automation, and process improvement experience
Experience leading the design, automation, deployment, and support of large-scale infrastructure
Experience with PowerShell (preferred), Python, Ruby, or Java
Experience in Network Operations with proficiency in troubleshooting and debugging complex issues across Layer-1 (Optical Networking) or Layer-2/3 (Switching and Routing)
6+ years of experience in satellite network operations, telecommunications, or large-scale distributed network environments
Hands-on experience with network monitoring, availability/performance telemetry, and operational observability (Prometheus, Grafana, or similar)
Experience building data pipelines and analytics tooling (Spark, SQL, ETL workflows) for operational KPI tracking and anomaly detection
Experience troubleshooting Layer-1 and Layer-2/3 network issues in operational environments
Excellent communication skills with ability to influence cross-functional stakeholders and represent operations in engineering discussions
Programming proficiency in Python and at least one additional modern language (Go, Java, C++, Rust), with experience in cloud services (AWS) and distributed systems architecture
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 151,200.00 - 204,600.00 USD annually
