Key job responsibilities
Technical Proof & Validation
Build working prototypes in customer non-production sandbox environments using AI-augmented development tools (Kiro, Claude Code, Bedrock) to validate architectural recommendations and accelerate customer adoption
Implement directly to unblock customer decisions: build PoCs for agentic AI and other use cases proving architectural approaches that conversations alone cannot validate
Deploy infrastructure using IaC (CDK, Terraform) in customer sandboxes, demonstrating scalability and security patterns
Apply GenAI and agentic systems (multi-agent orchestration, RAG pipelines, foundation model integration) where they solve customer problems.
Architectural Reasoning & Decision Ownership
Frame and resolve technical trade-offs involving multiple competing concerns (security vs. cost vs. operational burden vs. time-to-market vs. industry compliance), bringing a clear recommendation with alternatives articulated
Make cross-cutting architectural decisions that ensure coherence across systems, teams, and workstreams; flag decisions that are difficult to reverse before the customer commits
Diagnose non-obvious architectural issues including resilience gaps, failover weaknesses, scaling bottlenecks, and security vulnerabilities.
Own the architectural decisions that downstream teams build against and own the consequences with the customer when those decisions need revisiting
Stay engaged through implementation to ensure the architecture holds against the reality of the customer's environment; know when accumulated context warrants a revised approach
Strategic Advisory & Customer Influence
• Own the end-to-end technical strategy for customers, maintaining the current view of their technical landscape, industry context, and competitive dynamics
Partner with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS
Influence senior leaders' technology direction by connecting short-term AI and cloud decisions to long-term business outcomes; earn trust through guidance that consistently delivers the outcomes they expected
Challenge customer direction when evidence indicates a better path; customers avoid costly rework because you identify risk early and bring considered alternatives
Shape AI and cloud strategy for major operators — translating complex capabilities into business-outcome narratives.
Revenue & Opportunity Acceleration
Accelerate customer adoption by removing ambiguity through validated proof points, measurably reducing the time from architectural recommendation to customer commitment
Identify new opportunities discovered during customer engagements
Increase service adoption through tangible multi-service integration demos
• Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
Identify implementation pathways that benefit from ProServe expertise, creating natural expansion opportunities through demonstrated value
Customer
Relationship & Communication Skills
Experience presenting to both large and small audiences (Executives, IT Management, and developers)
Experience communicating across internal and external organizations
Ability to moderate tone and technical depth based on audience
Ability to pick up on non-verbal communication and "un-said" drivers
Thought Leadership & Product Influence
• Author or otherwise contribute to AWS customer-facing publications such as blogs and whitepapers.
Translate customer feedback into clear, actionable requirements that service teams act on; synthesize evidence across multiple engagements rather than relaying feedback from one. Accelerate development and reduce ambiguity by creating code for a proposed feature to illustrate your requirement that can be reviewed and evaluated for inclusion into product codebase.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
Bachelor's degree in computer science, engineering, mathematics or equivalent
Demonstrated ability to build and validate solutions hands-on (code, infrastructure as code, tested deployments), not only advise
Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients including building deep relationships with senior technical leaders.
Experience working with end user or developer communities
Experience working in a Software and Technology segment, with startups or ISVs.
Hands-on proficiency with AI/ML in production: agentic architectures, RAG pipelines, multi-agent orchestration, foundation model integration
Experience with AI-augmented development workflows (Kiro, Claude Code, or similar).
Track record of producing original technical content (reference architectures, workshops, code) adopted by peers or customers
Experience challenging and influencing customer technical direction based on evidence, not only supporting stated goals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 176,600.00 - 239,000.00 USD annually
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
