The ideal candidate is a systems thinker with excellent analytical abilities, strong technical skills in non-conformance management and SAP QM, effective written and verbal communication, and most importantly, a passion for driving rapid defect resolution while building the mechanisms that prevent issues from recurring, delivering mission-critical hardware to the production line on time and at the highest quality standards.
Export Control Requirement
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
Non-Conformance Lifecycle Management
Own the end-to-end QN lifecycle in SAP from identification, containment, root cause investigation, disposition, execution, through verified closure
Exercise direct disposition authority (scrap, rework, no defect) and drive elevated dispositions (Use-As-Is, Repair) through the Material Review Board with cross-functional engineering partners
Develop and document root cause corrective actions using structured methodologies (8D, 5-Why, Fishbone) ensuring corrective actions address systemic causes, not just symptoms
Manage non-conformance backlog and cycle times to meet SLA compliance targets, prioritizing based on production impact and material criticality
Track and drive resolution of aged nonconforming material to prevent accumulation in quality hold status
Supplier Quality Improvement
Lead containment and corrective action activities with suppliers when receiving inspection identifies nonconforming material
Collaborate directly with suppliers to strengthen their outgoing quality, detection methods, and process controls to prevent recurrence at the source
Initiate and manage Supplier Corrective Action
Requests (SCARs) and track supplier response effectiveness
Partner with Supplier Quality Engineering to escalate systemic supplier performance issues and inform supplier development strategies
Data Analysis and Metrics Ownership
Own and report receiving quality KPIs including Defects Per Unit, SLA Compliance, First Pass Yield, and Cycle Time through weekly and monthly business reviews
Perform trend analysis and Pareto of NC data to identify top contributing suppliers, defect categories, and repeat failure modes
Translate NC data into actionable insights for leadership, engineering, and supply chain stakeholders
Monitor and communicate path-to-green when metrics fall below targets
Process Improvement and Prevention
Develop systemic process improvements to reduce non-conformance volume and improve receiving throughput
Refine inspection criteria and acceptance standards based on NC trend data and engineering feedback
Develop pre-approved dispositions for known, recurring conditions to accelerate NC cycle time
Build supplier qualification strategies (reduced inspection, skip-lot, source inspection qualification) based on demonstrated supplier performance
Support New Product Introduction (NPI) from a receiving quality perspective, ensuring inspection readiness for new or changed parts
Cross-Functional Collaboration
Serve as the primary quality representative for receiving inspection non-conformances
Work directly with Receiving Inspection, Supplier Quality, Design Engineering, Manufacturing Engineering, and Supply Chain teams to resolve non-conformances
Provide quality engineering support to inspectors on defect identification, acceptance criteria interpretation, and NC documentation standards
Collaborate with fellow MQEs and PSQEs to share learnings and improve mechanisms across the business
Communicate and present quality status, risks, and improvement plans to leadership
Systems and Compliance
Serve as subject matter expert for SAP QM as it relates to receiving inspection non-conformance workflows and quality record management
Ensure NC processes comply with AS9100 quality management system requirements
Develop and maintain NC categorization standards to ensure consistent defect coding and accurate reporting
Perform audit activities to verify NC process compliance and closure effectiveness
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Bachelor's degree in Engineering, Quality, or related technical discipline
5+ years of experience in quality engineering, manufacturing quality, or supplier quality within automotive, medical, aerospace, defense, or high-reliability hardware production
Experience managing non-conformances through the full lifecycle (identification, investigation, disposition, corrective action, closure)
Experience with Material Review Board processes and material disposition decisions
Experience with root cause analysis methodologies (8D, 5-Why, Fishbone, or equivalent)
Experience with quality management systems (ISO 9001, AS9100, or equivalent)
8+ years of experience in quality engineering, manufacturing quality, or supplier quality within automotive, medical, aerospace, defense, or high-reliability hardware production
Experience with SAP QM module (Quality Notifications, inspection lots, material status management)
Knowledge of electronics and harness inspection standards (IPC-A-600, IPC-A-610, J-STD-001, IPC/WHMA-A-620)
Knowledge of mechanical and material acceptance standards (ASTM, AMS, AS9102) for machined parts, panels, and COTS hardware
GD&T proficiency per ASME Y14.5 for mechanical part disposition decisions
ASQ Certified Quality Engineer (CQE) or equivalent professional certification
Lean Six Sigma Green Belt or Black Belt certification
Experience in satellite, launch vehicle, or aerospace production environments
Experience developing or improving non-conformance management systems at scale (high volume, multiple product lines)
Familiarity with APQP tools (PFMEA, Control Plans, MSA, SPC)
Experience with statistical analysis and data visualization tools for quality metrics reporting
Strong understanding of supply chain dynamics and supplier development practices
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Everett - 137,300.00 - 185,700.00 USD annually
