Develop planning artifacts including PR/FAQs, Three Year Vision (3YV), Quarterly Business Reviews (QBR), and OP1 documentation
Write executive-level documents for senior leadership (VP/SVP) highlighting program progress, risks, and outcomes
Oversee goal-setting and update processes across programs, ensuring aligned goals and accountability
Scale & Stakeholder Management
Lead process-improvement initiatives that reduce manual overhead and scale account-health capabilities
Partner with cross-functional teams to deliver measurable impact on seller account-health outcomes
Manage stakeholder relationships across multiple levels of leadership up to VP level
About the team
Our team’s North Star vision is to support and protect seller business continuity so they can confidently invest in growing with Amazon. To achieve this vision, our strategy focuses on three interconnected areas: (1) Governance – ensuring Amazon enforcements are accurate, predictable, and only taken when necessary; (2) Seller Experience – providing transparent, actionable information coupled with efficient remediation pathways so Sellers can restore business operations quickly and independently; and (3) Support – providing Sellers with the support when issues arise and in a way that clearly demonstrates Amazon’s commitment to their business.
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
Experience leading and interacting with cross-functional teams
Experience with end-to-end ownership of major project deliverables
Bachelor's degree or equivalent in English, communications, technical writing, or a related field, or comparable job experience
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
MBA, or Advanced degree
Experience working with global teams and diverse partners
Experience in creating process improvements with automation and analysis
Experience with AI/ML technologies
Experience in mentoring, leading and coaching
Understanding of automation technologies and Gen AI capabilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
