Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
Oversee gaps between teams, processes and systems
Identify and mitigate risks (before they become roadblocks)
Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals
A day in the life
While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple SOPs and documents with management visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across Japan and the globe to deliver for our customers. You will engage with your team members over 1on1s to offer career coaching guidance and program review. You take business trips within and outside Japan on a need basis to build your skills, network and to gain insights from other regions and bring and export best practices to and from Japan
About the team
JP Central Operations works with every major business lines like AMZL, SSD, AMXL, and Quick Commerce operations across Japan. Our four pillars are standardization, optimization, centralization, and innovation. We offer a variety of services such as route plan, scheduling, volume adjustment, on road management, system configuration, and risk mitigation. We are a diverse and inclusive team offering great opportunities for career growth.
7+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Business level Communication in English
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
