Beyond new site launches, this position also optimizes quality operations across the existing network. You will benchmark global counterparts, identify and implement process and cost improvement opportunities, and drive the continuous evolution of quality management frameworks. This is a high-impact, high-autonomy senior leadership role at the forefront of Amazon's logistics network evolution.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
1. チームマネジメント
約20名のチーム（6名以上の直属レポートを含む）のマネジメント
チームビジョンの定義と中長期戦略の策定
採用計画の策定・実行、人材パイプラインの構築
メンバーのキャリア開発、コーチング、人事評価
多様性を尊重したインクルーシブなチーム環境の構築
2. 品質プログラムの企画・推進
品質管理ツール（棚卸・循環棄却等）の高度化と新規導入のリード
新規ツール導入時のビジネス要件整理、パイロット計画・実行・全拠点展開
品質指標のモニタリングと改善アクションの策定
業務フロー・サービスレベル目標の確立と継続的改善
3. 組織横断・グローバル連携
事業部長クラスのシニアリーダーとの直接的な連携と優先度交渉
グローバル品質管理チームとのベストプラクティス共有・共同プロジェクト
組織横断プロジェクトのオーナーシップと推進
経営幹部へのプレゼンテーション、提案資料の作成
4. 品質ガバナンスと標準化
品質基準の策定と全施設への展開・監査
プロセス改善の仕組みづくりとベストプラクティスの標準化
リスク特定と対策計画の策定
年度事業計画への参加とチーム目標の設定
1. Team Management
Manage a team of approximately 20 members, including 6+ direct reports
Define team vision and develop medium-to-long-term strategy
Develop and execute hiring plans; build a sustainable talent pipeline
Coach team members, drive career development, and conduct performance evaluations
Foster an inclusive team culture that values diversity
2. Quality Program Planning and Execution
Lead the advancement and new deployment of quality management tools (cycle counts, inventory audits, etc.)
Define business requirements for new tools; plan, pilot, and scale across all sites
Monitor quality metrics and develop improvement action plans
Establish and continuously improve operational workflows and service-level targets
3. Cross-functional and Global Collaboration
Partner directly with senior business leaders on priorities and resource negotiations
Share best practices and co-lead projects with global quality management teams
Own and drive cross-functional projects to delivery
Present proposals and strategic recommendations to executive leadership
4. Quality Governance and Standardization
Develop quality standards and deploy them across all facilities with audit mechanisms
Build process improvement frameworks and standardize best practices
Identify risks and develop mitigation plans
Participate in annual business planning and set team-level goals
A day in the life
チーム全体の週次ミーティングの運営と方針共有
直属メンバーとの1on1（キャリア相談、パフォーマンスフィードバック、課題の壁打ち）
組織リーダーズとの戦略協議：組織課題、リソース配分、中長期計画のすり合わせ
組織横断プロジェクトの進捗確認とステークホルダーとの優先度交渉
品質指標のトレンド分析に基づく戦略的意思決定
グローバルICQAチームとの定例会議：ベストプラクティス共有、共同施策の方向性議論
シニアリーダーへの提案・報告（ナラティブやプレゼンテーション）
採用面接の実施、チーム拡大に向けた人材戦略の検討
新規プログラムの構想策定：ビジョン定義、ロードマップ設計、投資判断の準備
ビジネスレビュー会議への参加と、チーム成果・課題の経営層への報告
国内外への出張（拠点視察、グローバルミーティング、リーダーシップオフサイト）
Lead team-wide weekly meetings; set direction and share priorities
Conduct 1-on-1s with direct reports: career coaching, performance feedback, and problem-solving
Strategic discussions with your manager: org challenges, resource allocation, and long-term planning
Drive cross-functional project reviews; negotiate priorities with stakeholders across the business
Make strategic decisions based on quality metric trends
Join regular meetings with global ICQA teams: share best practices, align on joint initiatives
Present proposals and status updates to senior business leaders (written narratives and presentations)
Conduct hiring interviews; develop talent strategy for team growth
Design new programs: define vision, build roadmaps, and prepare investment proposals
Participate in business review meetings; report team outcomes and challenges to executive leadership
Domestic and international travel (site visits, global meetings, leadership offsites)
About the team
勤務地：目黒オフィスまたは関東エリアにあるFCのいずれかを選択可能（面接時にご希望をお伺いいたします）。
勤務形態：フルフレックス、コアタイムなし、在宅勤務あり。
休日：土日祝日（日本のカレンダー通り）
通勤手当：交通費別途支給（FCの場合は一部を除き車通勤可）
Bachelor's degree or equivalent
Experience in people/stakeholder management
5+ years of process development experience
Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
Experience presenting complex ideas in writing in the form of authoring white papers, proposals, or other formal strategy documents
Speak, write, and read fluently in Japanese at a business level or above (N1+)
Experience in Business English skills, both verbal and written
1+ years of quality assurance engineering experience, or Bachelor's degree within last 12 months in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field
Experience with data analysis and SQL
3+ years of program or project management experience, or PMP certificate
Experience implementing change management successfully transitioning programs into large-scale operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
