Key job responsibilities
Define and execute product strategy and vision. Create product artifacts (PRFAQs, BRDs, roadmaps) that drive alignment with engineering, science, and leadership teams.
Own the end-to-end product lifecycle from ideation and roadmap development through launch, optimization, and scaling.
Lead requirements gathering and feature prioritization to deliver measurable product and business outcomes.
Contribute to engineering discussions around technology decisions and architecture. Keep product and technical strategy tightly aligned.
Partner with engineering, data science, UX design, operations, and program management teams to identify opportunities and develop solutions.
Represent and advocate for customers and stakeholders during executive-level prioritization and planning. Influence senior leaders across the organization.
Define and track success metrics. Drive continuous improvement through rigorous, data-informed decision making.
Communicate clearly and compellingly across all levels of the organization, from frontline operations to senior leadership.
Operate independently in a complex, fast-paced, and ambiguous environment, managing multiple priorities at once.
Bring a collaborative, customer-obsessed, and solutions-oriented approach to all cross-functional work.
A day in the life
Daily you will work alongside engineering, science, and program counterparts to move your product area forward. You will shape technical designs, resolve roadmap tradeoffs, and maintain a clear line of sight from customer needs to product decisions. You will lead stakeholder forums and communicate progress to leaders across CS. You will balance short-term operational needs with long-term platform thinking, acting as the connective tissue between the teams that build CS technology and the customers and associates who depend on it every day.
About the team
CS Technology is the product and engineering organization that powers Amazon's world-class customer service. Our teams are small, high-ownership, and high-impact. We build products across multiple domains, from intelligent automation and AI-driven experiences to associate tools, content management, operational insights, and real-time defect resolution. You will work directly with scientists, engineers, researchers, and business leaders to shape the customer service experience of the future.
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Experience building and driving adoption of new tools across organizations
Experience working with AI/ML or generative AI product development
Experience with platform or tooling product management at scale
Master's degree in engineering, statistics, computer science, operations research, business analytics, or a related quantitative field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
