Key job responsibilities
Own the end-to-end associate experience for your designated channel or workstream, driving quality, reliability, and continuous improvement
Manage escalations and backlog prioritization, ensuring the most impactful improvements are delivered efficiently
Partner with engineering, design, and operations teams to deliver seamless feature integrations that enhance — rather than disrupt — the associate experience
Advocate for your workstream in cross-functional forums, ensuring new platform capabilities account for your channel's unique requirements
Balance short-term operational needs with long-term strategic goals, positioning your workstream for scale and future innovation
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience in building and driving adoption of new tools
Experience driving platform migrations or workflow modernization initiatives
Ability to balance short-term operational needs with long-term strategic goals
Experience working across engineering, operations, and business stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
