You'll steer eero to focus its partner-related efforts on work that delivers the biggest positive impact. This means balancing customer needs with competing business priorities, identifying efficiency opportunities, automating repetitive work, and designing scalable workflows. As a strategic adviser, you'll earn partners' trust and influence their customer-facing technology strategy, helping them optimise their eero programmes to deliver exceptional customer experiences whilst maximising partner value.
You'll create and utilise reporting, analytics, data modelling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved through quantitative insights.
A day in the life
As a Partner Success Manager in the Operations team within eero, your day will involve collaborating with Sales, Product, Engineering, and Manufacturing Operations teams to advance partner initiatives. You'll spend time analysing partner performance data, preparing strategic recommendations, and facilitating cross-functional meetings to resolve partner escalations. You'll balance proactive outreach—checking in with partners on deployment progress and identifying expansion opportunities—with reactive problem-solving as urgent issues arise. Throughout the day, you'll translate technical requirements into actionable plans, update stakeholders on programme status, and ensure partners have the resources and support needed to succeed with eero.
About the team
Partner Success Management sits within the Operations team at eero, where we're dedicated to ensuring our enterprise partners achieve exceptional outcomes. Our team serves as the strategic bridge between eero and our partners, working closely with Sales, Product, Engineering, and Manufacturing Operations to deliver seamless partner experiences. We pride ourselves on being partner advocates internally whilst maintaining a pragmatic, data-driven approach to prioritisation. Our culture values proactive problem-solving, cross-functional collaboration, and continuous improvement. If you're passionate about building lasting partnerships and driving measurable impact, you'll thrive here.
Experience with business development, partnership management, or sourcing new business
Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
Experience in developing, negotiating and executing business agreements
Experience with sales CRM tools such as Salesforce or similar software
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
Experience interpreting data and making business recommendations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
