3. Work closely with Engineering to understand upcoming API updates, deprecations, and new capabilities before they ship.
4. Proactively communicate API changes to the integrator community with enough lead time and clarity for them to plan and execute their own updates.
5. Act as the first line of technical support for integrators — answering questions, troubleshooting integration issues, and escalating to Engineering when needed.
6. Drive the accuracy and currency of API documentation by coordinating with the internal owners of each API surface.
7. Feed real integrator questions and friction points back into the documentation to continuously push it toward true self-service and reduce question volume at the source.
8. Build and manage durable relationships across BD, Engineering, documentation owners, and the external integrator ecosystem, operating with influence.
A day in the life
As a Sr. Partner Integration Manager, you will work cross-functionally with Business Development, Engineering, and Product Management, while building and maintaining relationships with technical stakeholders across our external integrator community. One part of your day may be spent advising BD on a prospective partner’s integration path; another translating an upcoming API change into clear guidance for integrators; another troubleshooting a live integration issue and feeding what you learn back into the documentation. You will be instrumental in defining how integrators build on Amazon, providing valuable technical insights to product and engineering teams, and creating initiatives that scale integrator self-service. This role is based in London with occasional travel to meet with systems partners and integrators.
About the team
This role explores opportunities to innovate in an emerging category on Amazon. Our team aims to raise the bar on the buying experience for end customers, while enabling industry partners and integrators to build and grow efficiently by leveraging Amazon’s capabilities.
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience in verbal and written communication for executive level leaders
Experience working in a fast-paced and ambiguous environment
Experience in a technical partner/customer-facing role (developer relations, technical partner/alliance management, solutions architecture, or sales/integration engineering).
Direct experience with DMS, inventory/feed systems, CRM, or digital retail/commerce platforms.
Strong working knowledge of integration patterns; able to read API specs, reason about data flows, and troubleshoot integration issues.
Experience with APIs and technical integrations
Experience building and managing an external developer/integrator community at scale.
Comfort operating in ambiguity across international markets.
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