Monitor orders and plan shipment schedules with our Supply Chain and Partner Success teams
Be a knowledge and task resource for the company for all things Order Management
Build new and improve existing Order Management processes and tools
Help write and maintain documentation for all of eero’s Order Management processes
Ensure SLAs are met for all of our customers’ orders and troubleshoot systems issues
Manage end-to-end new partner onboarding into our systems, partnering with Partner Success, Finance, and customers to ensure a seamless setup and enrollment experience
5+ years of finance, business management and sales operations experience
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Experience in MS Office including Excel
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Speak, write, and read fluently in English, and have the ability to take direction in English
Working knowledge of AI tools, with the ability to leverage them to improve efficiency, automation, and process execution.
Customer-facing experience, with the ability to build relationships, communicate effectively, and support external partners or customers.
Experience working within a high-growth, technology company
Experience in business-process design or equivalent
Experience with sales CRM tools such as Salesforce or similar software
Experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
