Key job responsibilities
Change Enablement & Integration Strategy
Apply change management best practices to assess change readiness, identify potential friction points, and develop tailored enablement strategies based on deal complexity and anticipated change impact
Translate functional and business integration activities into people-focused experiences through sequencing, prioritization, and stakeholder engagement
Conduct cultural and change readiness assessments during due diligence, translating findings into actionable recommendations for communication, onboarding, and engagement strategies
Define the scope of change support required for each transaction in partnership with the Integration Manager and Business Sponsor
Identify opportunities to improve internal integration processes and scale best practices across the IX portfolio
Internal Communications
Own the end-to-end employee communication strategy across the integration lifecycle, including employee newsletters and FAQs, leader briefing materials, and targeted messaging for specific employee groups
Develop and execute comprehensive communication plans for key milestones (Deal Sign & Announcement, Deal Close & Day 1 Orientation), coordinating inputs from cross-functional teams (Business, Legal, PR, HR, IT, Finance, and Real Estate)
Write and review all employee-facing communications ensuring clarity, consistency, and cross-functional alignment across stakeholders
Develop executive communications that distill complex integration details into clear, compelling narratives
Advise on organizational design communications, including sequencing and timing of reporting structure changes to manage employee experience
Onboarding & Training
Plan and execute Day 1 Orientation events and customized onboarding experiences, including structured onboarding programs, leader onboarding programs, establishing a support network for the acquired population (onboarding buddies and key individuals to meet), and role-specific training
Design and deliver comprehensive training plans in partnership with cross-functional teams, coordinating timing and sequencing to ensure a cohesive employee experience
Equip Amazon and acquired company leaders to deliver integration messages through leader briefings and one-on-ones, enabling them to guide their teams through the transition
Educate cross-functional partners and business teams on IX workstreams, integration milestones, and employee experience considerations
Cultural Integration
Identify gaps between the acquired organization's operating norms and Amazon's ways of working, and develop integration strategies to bridge them
Design and execute cultural integration approaches, including education on Amazon's Leadership Principles, Working Backwards methodology, business writing, and other ways of working
Implement Change Champion Networks for large, complex transactions to support peer-to-peer adoption and sustained engagement
Stakeholder Engagement
Build trusted relationships with senior leaders (Business Sponsors, VPs, acquired leadership) through direct engagement and consistent, communication
Influence, advise, and build consensus among senior leadership in ambiguous situations, determining how to achieve the best outcome and knowing when and how to escalate effectively
Keep cross-functional teams up-to-speed with proactive communication that anticipates questions
Employee Engagement & Measurement
Own employee engagement measurement, including employee engagement pulse surveys, onboarding surveys, and integration surveys (~90-100 days post-close)
Analyze employee sentiment data, identify themes, and present recommended actions to leadership, benchmarking results against historical acquisition data
Use feedback loops to proactively address concerns, remove productivity barriers, and inform ongoing change support
About the team
The Corporate Development Integration team leads Amazon and acquired teams through the definition and enablement of the acquisition rationale and acquired business growth. Integration Experience (IX) Leads support this mission by planning, creating, and executing communications, onboarding, training, cultural integration, and employee engagement strategies that enable acquired organizations to adopt functional and business integration activities. Leveraging change management best practices, IX creates pragmatic integration enablement plans focused on ensuring acquired employees are informed, engaged, and supported throughout their initial integration journey with Amazon. We apply what's helpful, skip what's not, and stay solution-oriented, tailoring our approach based on deal complexity and business need.
Bachelor's degree
5+ years of developing, negotiating and executing business agreements experience
5+ years of professional or military experience
Experience in advising and influencing executive leadership
8+ years of experience in change management, internal communications, employee engagement, organizational development, learning & enablement, or M&A integration – including designing and executing large-scale communication or onboarding programs
Strong writing skills with the ability to synthesize complex information into clear, compelling written narratives for executive audiences
Experience applying change management methodologies to support organizational transitions
Experience managing cross-functional programs with multiple concurrent workstreams
Experience in M&A integration, organizational transformation, or large-scale business change
Experience with employee engagement measurement, survey design, and data-driven action planning
Track record of managing programs across multiple geographies and cultures
Certification in change management (e.g., Prosci, CCMP), program management (e.g., PgMP, PMP), or strategic communications (e.g., IABC CMP, ABC)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 147,800.00 - 199,900.00 USD annually
USA, MA, Boston - 134,300.00 - 181,700.00 USD annually
USA, NY, New York - 147,800.00 - 199,900.00 USD annually
USA, WA, SEATTLE - 134,300.00 - 181,700.00 USD annually
