Key job responsibilities
You own complex, strategic initiatives with cross-organizational impact within the post-signature experience across Process & Governance; Cross-Functional Stakeholder Management; Seller Enablement; and Innovation & Continuous Improvement.
Proactively identify and resolve friction in billing before it reaches the customer, partnering with our billing stakeholders to drive improvements. Lead regular audits across all Post Purchase domains, conduct root cause analysis to uncover systemic issues, and treat every defect as a signal: resolve the immediate issue and fix the underlying system to prevent recurrence at scale. Define and establish best practices, SOPs, and governance frameworks that keep post-purchase day-to-day accurate, compliant, and scalable.
Serve as the backbone for Private Pricing post-execution activities. Define the metrics that matter, translate complex data into actionable insights, and deliver strategic recommendations that inform decisions at the leadership level. Lead attrition analysis and renewal-process improvement — driving renewals through proactive retention mechanisms, and identify and surfaces systemic gaps. Support the global expansion of AWS’s Seller of Record (SoR) capabilities, coordinating with Commerce Platform, Legal, Tax, and Compliance to keep tooling and seller-facing documentation current and accurate.
Coordinate initiatives across AWS teams, drive accountability through clear ownership and milestone tracking, and translate ambiguous requirements into executable plans. Influence senior leadership (up to VP, and SVP where needed) across Commerce Platform, Global Sales, Legal, Finance Operations, and AWS Global Expansion.
Define requirements for self-service insights and content that enable sellers to operate at scale, making correct action the default. Run experimental pilots to test interventions at small scale before full-scale implementation, and identify opportunities for automation that eliminate friction in the post-purchase journey before it compounds. Hire, mentor, and develop others, and raise the bar for the team.
A day in the life
The 3PX Post Purchase team is the backbone for AWS Private Pricing customers after contract execution — transforming defects into improvements, driving strategic initiatives and global expansion. Success is measured by defect volume, resolution time, billing accuracy rates, seller self-service adoption, and customer renewal rates.
Bachelor's degree
Experience developing strategies that influence leadership decisions at the organizational level
5+ years of in program management, workforce strategy development, or metrics-driven decision making experience
Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate
Experience interpreting data and making business recommendations
Experience identifying, negotiating, and executing complex legal agreements
Experience designing, implementing, and scaling workforce development programs across large-scale operations, including forecasting workforce needs and leveraging analytics to drive program decisions
Experience interpreting data and making business recommendations across leadership and cross-functional teams
Experience using analytical tools for workforce metrics and reporting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 162,700.00 - 220,200.00 USD annually
USA, GA, Atlanta - 147,900.00 - 200,100.00 USD annually
USA, IL, Chicago - 147,900.00 - 200,100.00 USD annually
USA, NY, New York - 162,700.00 - 220,200.00 USD annually
USA, TX, Austin - 147,900.00 - 200,100.00 USD annually
USA, TX, Dallas - 147,900.00 - 200,100.00 USD annually
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually
USA, VA, Herndon - 147,900.00 - 200,100.00 USD annually
USA, WA, Bellevue - 147,900.00 - 200,100.00 USD annually
USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually
