WHS Central Programs (Central Programs – Workplace Health and Safety) team partners with business & program teams from WW WHS to roll out safety programs globally and ensure that Amazon provides a safe and healthy workplace to our associates, contractors, field teams, and partners. Formed in July 2018, Central Programs team specializes in subject matter expertise and program management. Sr Associate will review injury, illness, near miss, events data, troubleshoot issues, and communicate the findings effectively across teams. An ideal associate is one who enjoys discovering and solving problems, can quickly learn complex systems, likes to work with numbers, and takes pride in organizing and communicating work. A Sr Associate provides timely resolution to the issue at hand by researching and querying internal tools and by taking real-time decisions. They should be able to understand the requirements and should be able to review data, notice trends and drive Customer Experience without compromising on time. The candidate must possess excellent written and verbal communication skills.
Key job responsibilities
End to end ownership of their deliverables with optimum quality and adherence to timelines (SLA).
Communication with Internal Stakeholders within the CPT as well as larger WHS Organization.
Understand performance metrics to assist with driving business results.
Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
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Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
A day in the life
As a Sr Associate, you meet operational metrics including SLA targets and quality benchmarks, identify gaps, and drive corrective actions. You work with cross-functional teams to ensure process compliance, support business reviews with data-backed insights, and drive continuous improvement across operations.
About the team
WHS CPT IN (Workplace Health and Safety - Central Programs Team - India) partners with business & program teams from WW WHS to roll out safety programs globally and to ensure that Amazon provides a safe and healthy workplace to our associates, contractors, field teams, and partners. Formed in July 2018, the Central Programs Team IN specializes in subject matter expertise and program management.
Experience with Microsoft Office products and applications
Bachelor's degree in Safety, Environment related field or Engineering
Experience with AI/ML technologies
Ability to analyze quantitatively, problem-solve, propose safety interventions
Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
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