Main responsibilities include, among others
Lead the project of technical onboarding of a new or existing AWS customers into Training and Certification
Communicate directly with customer and internal stakeholders to capture onboarding requirements
Track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact
Work with customers to troubleshoot, diagnose, and resolve problems across various technologies
Identify customer pain points, raising concerns with product development, to shape the product roadmap
Partner with product teams to launch key feature improvements
Create and update internal and customer-facing documentation
Develop runbooks, or build tools, used by customers or other customer-facing teams
Develop tools, metrics, and dashboards that focus on customer health and customer retention strategies
Develop trusting relationships with customers to retain loyalty and demonstrate the value of AWS Training and Certification
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) conference. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.]
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews.
Key job responsibilities
Lead the project of technical onboarding of a new or existing AWS customers into Training and Certification
Communicate directly with customer and internal stakeholders to capture onboarding requirements
Track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact
Work with customers to troubleshoot, diagnose, and resolve problems across various technologies
Identify customer pain points, raising concerns with product development, to shape the product roadmap
Partner with product teams to launch key feature improvements
Create and update internal and customer-facing documentation
Develop runbooks, or build tools, used by customers or other customer-facing teams
Develop tools, metrics, and dashboards that focus on customer health and customer retention strategies
Develop trusting relationships with customers to retain loyalty and demonstrate the value of AWS Training and Certification
3+ years of technical product or program management experience
2+ years of software development experience
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
3+ years of working directly with engineering teams experience
Experience in a fast paced, dynamic organization
Experience with Learning Management Systems (LMS)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 127,100.00 - 172,000.00 USD annually
