Own shared learning operations across L&D programs. Serve as the operational partner to the program owners for onboarding, Everboarding, sales training and other programs. Set up intake, milestones and success metrics for the operational work you own, and deliver against program goals.
Build supporting learning assets in partnership with program owners. Working from program owner designs and SME input, develop and update e-learning modules, presentations, facilitator guides, job aids, knowledge checks and reinforcement materials using adult learning principles.
Own day-to-day learning platform operations in Highspot and other platforms, including publishing, tagging, version control, learning paths, assignments, completion tracking and training logistics. Facilitate virtual sessions for small learner groups when needed.
Maintain content quality and measure engagement. Keep a central inventory of learning assets, flag outdated or duplicate content, and build reports and dashboards on participation, completion and engagement to inform program owners' decisions.
Simplify and scale how content gets made. Improve shared workflows, templates and quality checks, take part in QA and user-acceptance testing, and use approved generative AI tools and automation to speed up delivery.
Drive execution across competing requests. Prioritize work across program owners, spot risks early, make trade-offs between time, quality and resources, clear blockers, and escalate when needed. Provide clear status updates, help mentor teammates, and support hiring.
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
4+ years of learning design, learning science, instructional design, educational psychology, or similar field experience
Experience developing or delivering training programs across multiple sites or regions, or experience with Learning Management Systems (LMS)
Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote, or experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
English proficiency required
Experience working within a high-growth, technology company
Experience with sales enablement platforms
Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
Experience working in or supporting sales
Experience analyzing data and creating reports for leadership
Experience working with or evaluating AI systems
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