Define and drive the architecture for distributed, low-latency services at massive scale that power real-time tracking, proactive notifications, and post-delivery experiences for millions of customers.
Partner with product management, applied science, and peer engineering teams to prioritize features, resolve cross-team dependencies, and ship cohesive solutions that reduce friction in the post-purchase journey.
Establish operational metrics and quality mechanisms to measure customer experience, system health, and team delivery velocity, using data to inform roadmap tradeoffs and continuous improvement.
Coach and develop engineers across multiple levels, creating growth plans, providing actionable feedback, and building an inclusive team culture where people do their best work.
About the team
Our team is building the unified proactive communication layer for Alexa Shopping, ensuring every customer experiences one coordinated, trusted conversation with Alexa across Echo devices, mobile, email, and emerging endpoints. We own the orchestration that determines what reaches the customer, when, and on which surface. Our team values deep customer empathy, technical ambition, and cross-org collaboration. We are looking for builders who want to define the future of proactive, agentic commerce at Amazon.
3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Bachelor's degree or above in Computer Science
3+ years of distributed system management experience
Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
Experience in developing and executing an analytic vision to solve business-relevant problems
Deep hands-on technical expertise
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
