Key job responsibilities
Design, develop, and test software components across Labor Insights' ingestion, aggregation, reporting, and configuration layers — handling labor events, time clock punches, employee location tracking, and productivity report generation
Build new services using AI-assisted development practices, leveraging tools like Amazon Q and Bedrock to achieve high-velocity delivery on greenfield systems
Design large-scale data processing solutions using DynamoDB, PostgreSQL, S3, SQS/SNS, EventBridge, Lambda, and stream processing frameworks (Cosmos/Flink) optimized for high throughput and low-latency access
Drive service consolidation and modernization — migrating from legacy infrastructure to Native AWS (NAWS) with full CI/CD pipelines
Participate in definition of coding standards and apply them in code and design reviews
Provide estimates for development tasks and negotiate timelines with project leaders
Mentor junior team members and help them acquire critical skills and best practices
Document and communicate technical concepts to team members and stakeholders
Participate in deep technical discussions, where you stand up for your ideas and work with team members to find the best solution for the customer
Identify technical and project risks and take initiative to mitigate them
A day in the life
Full-cycle ownership. You contribute to all aspects of the software development cycle — from scoping and design through implementation, testing, and delivery of features that provide labor performance visibility to Amazon's global fulfillment operations.
Billions-scale data processing. You build systems that ingest 19+ billion labor events per year from warehouse floor tools, time clock systems, and employee location heartbeats. You design multi-stage aggregation pipelines that process this data into PPR and PPA reports refreshed every 10–15 minutes, served to 70K+ daily users across 9,800+ facilities.
AWS-native architecture. You leverage the full AWS stack — DynamoDB for hot data storage, S3 for historical data, PostgreSQL for aggregated reports, SQS/SNS for event-driven processing, EventBridge and Lambda for serverless job orchestration, and Cosmos/Flink for stream processing. You architect for 99.9% availability across 3 global regions (NA, EU, FE).
AI-first development. You pioneer AI-assisted engineering practices — using Amazon Bedrock, Amazon Q, and AI-powered tools to accelerate greenfield development at 20X traditional velocity. You build intelligent systems like AI-powered configuration assistants, automated intake routing, and GenAI-driven operational tooling.
Modernization at scale. You modernize a 15+ year-old platform serving every fulfillment center worldwide — consolidating 23+ services into a clean microservices architecture, rebuilding the portal experience in React from legacy JSP/jQuery, and transitioning from batch to stream processing, all while maintaining zero-downtime operations.
About the team
About Labor Insights: We build Amazon's global labor management platform — the system of record for measuring associate performance across every fulfillment center, sort center, delivery station, and grocery facility worldwide. Labor Insights tracks how ~1 million associates spend their time, producing the productivity reports (PPR, PPA, attendance, Time Off Task) that operations managers use to make staffing decisions, identify bottlenecks, and ensure customer shipments go out on time.
What Makes This Role Exciting
Build FCLM 2.0 from the ground up — a once-in-a-career opportunity to greenfield a platform that runs Amazon's global workforce visibility, using AI-first development to deliver in months what would take years through traditional approaches
Pioneer stream processing — transition from batch to real-time with sub-minute latencies using Cosmos/Flink, fundamentally changing how Amazon tracks labor performance
Build a multi-tenant platform (FCLM FLEX) — design a configurable translation layer that recasts PPR and PPA as flexible views on the same underlying data, eliminating duplicate pipelines and enabling third-party teams to create custom labor views without engineering support
Reimagine the portal experience — rebuild the portal used by 70K+ daily users from legacy JSP/jQuery into a modern React application with accessibility, localization, and scalable access controls
Expand to new businesses — onboard Amazon Grocery (Fresh, Whole Foods) and other new business lines in 2026+, scaling the platform to new node types and labor models
Build AI-powered tools — design intelligent systems using Amazon Bedrock for automated configuration management, request intake, and operational copilots that serve 1.5M workers globally
Massive impact — every feature you build is used by tens of thousands of warehouse managers the same day; Labor Insights’ operations save an estimated $25M+ annually
Our tenets
Build for Scale: Design generically to support multiple use cases beyond Labor Insights
Service Generalization for Multi-Tenancy: Build abstractions that work across all businesses
No Data Filtering by Default: Accept all incoming data, build flexible views on top
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
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