If you're passionate about large-scale data systems, enjoy tackling complex technical challenges at the intersection of device telemetry and customer intelligence, and want to make a real impact on how Amazon understands and improves the device experience for millions of customers, we want to hear from you.
Key job responsibilities
Technical Strategy & Execution**
Own the technical roadmap for device observability infrastructure, provisioning, and lifecycle features across Amazon's devices portfolio
Design and implement scalable, fault-tolerant provisioning workflows and telemetry pipelines supporting the devices fleet at scale
Partner with teams across Fire TV, Tablet, eReaders, Alexa, Ring, and Blink on firmware strategy and instrumentation architecture for collecting device signals
Lead incident response, reduce provisioning failures, and improve time-to-production metrics
Define and monitor KPIs driving consistency and reliability across a multi-device portfolio
Cross-Functional Collaboration & Mentorship**
Partner with Senior SDEs, and SDMs to define technical standards and best practices
Influence technical direction aligned with broader Devices organization objectives
Mentor engineers through code reviews, design guidance, and architecture deep dives
Operational Excellence & Innovation**
Drive improvements in CI/CD pipelines, testing frameworks, and deployment automation
Champion system reliability, reduce toil, and balance delivery with technical debt reduction
Advocate for new technologies and methodologies that raise the engineering bar
Business Impact & Communication **
Translate business requirements into technical designs with clear milestones
Communicate progress, risks, and trade-offs through written narratives and design documents
Build stakeholder trust through consistent, high-quality delivery
A day in the life
You will be the technical leader responsible for service design, development, and operations. You will brainstorm new ideas and work on forward looking architectures and design with other Senior Software Engineers. You will architect, analyse, design, develop, test, and deploy software features and fix defects. You will participate and lead in sprint planning and daily scrum, break down technical work, identify technical blockers, and navigate solutions. You will mentor team members. You will partner with your managers, other technical leaders across the org to achieve a desired technical consensus. You will author docs to communicate vision, proposals and designs.
About the team
The Device Engagement Metrics team serves as the trusted foundation for understanding device experiences and customer behavior. We build and maintain high-quality, business-critical measurement systems that give product lines — across Fire TV, Tablet, eReaders, Alexa, Ring, and Blink — the signals they need to create seamless experiences that integrate into and enhance customers' lives.
Through a horizontal, privacy-centric approach to data collection and metrics definition, we provide a scalable, consistent framework that enables leaders to evaluate performance, identify opportunities, and make strategic decisions — with meaningful comparisons and analysis across all device portfolios
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Denver - 143,700.00 - 194,400.00 USD annually
